Problems With Sheila's Wheels

[kenty1]

This is a cry for help from my sister in law.... Her car was insured with Sheilas Wheels and suffered a damaged front end when someone reversed into her (small hole in the bumper). She claimed off her insurance who took her car away for repair. 4 days later they told her it was too costly to repair her car so they were scrapping it and sending her a cheque for £600. She had some very heated discussions with SW who eventually agreed not to scrap her car, cancel the claim and she would get her car repaired privately. Which she did for approx £250...

 

In this last week, SW have been bombarding her with texts saying she has to give them the car, that they have issued her with a cheque for £600 and to send the keys back to them in an envelope they are sending her, and as far as they are concerned the car is now scrap.

 

She is now happily insured with another company and has spent virtually every day in the past week trying to argue her case with Sheilas Wheels, but no-one is prepared to change their stance at the insurance company.

 

Your views and advice on this would be very much appreciated.

 

Thanks.

[Mossycat]

First off Sheila's wheels CANNOT write off / scrap the car in this way. Any insurer has to OFFER a valuation and the insured has to ACCEPT the offer before any cheque is sent out.

 

If she did not make a claim off Sheila's wheels (you mentioned a private repair costing £250), then she needs to tell them to CANCEL the claim and that's an end of the matter.

 

If they keep on sending texts ring them up, speak to the claims manager and explain the following

 

1) claim cancelled

 

2) close your file

 

3) stop texting me

 

If you get any more hassle post back.

 

Mossy

[kenty1]

Many thanks!

[vusys1]

agree with mossy, as long as she has not cashed the cheque and returned it etc the car is still hers.

[kenty1]

Thank you. Information passed back to her.

 

Much appreciated.