HELP ! what ever happens, currys, refuse to hounour their insurance agreement

[hyper]

my Technics HiFi, covered under the infamous WHAT EVER HAPPENS agreement suffered an accidental damage and was reported out to the WHATEVER HAPPENS call centre.

They originally came, took the item back to their warehouse, and called me to say they will order a part for it and repair it.

But a week later they dropped it back off, un-repaired and followed it up with a letter saying the item had ‘unexplainable damage’ and they would not payout for it.

(It looks like they couldn’t find a part to repair it so decided they will not pay for the whole hifi and rejected the claim).

I have owned the item since 2003 and have been paying insurance since 2003, and this was my first claim so I am obviously bitterly annoyed with their response.

I have written to them, complaining but they refusing to budge.

I don’t know what to do.

Can anybody help me?

 

[Conniff]

What was the original problem?

What is the 'unexplainable damage' they refer to?

 

How much have you paid in premiums since 2003 - just me being nosey.

 

P.S. P1 will be here soon with her brothers all weilding baseball bats.

[hyper]

hi

the player dropped accidentally and part of the system broke which played the DVDs

 

what can I do? can anyone help pls? is their a solicitor who has dealt with similar cases you may be able to recommend ?

 

I payed approx 70 quid a year, the amount would change every year by a few quid

[labrat]

ok

 

there is a place to write to ontop of the letter they sent you rejecting the unit

 

write to this

 

provide a full breakdown of how the damage happened, in detail

 

have a paragraph pointing out that you need an explanation of how the damage to the system differs from what you have reported, remind them a statment that "after reading your description of the incident we have decided to uphold our previous decision" will not sufice as it does not hold enough detail

 

remind them that under the terms of the agreement although they can withdraw the service if there is evidence of missuse you require them to prove the missuse

 

i owuld have a conclusion paragraph stating what you require from them, in this case the full repair or replacement of the unit.

 

send it recorded delivery and state in the letter that you are giving them 14 days to respond

 

if no responce or a negative responce then write a letter before action do not do this if you do not intend to follow up with court action, as its below 5,000 it'll most likely to be small claims court which isnt scary at all, remind them that if they take it to court they will loose unless they provide evidence of missuse

[hyper]

is their any lawyer you can recommend?

[Conniff]

You shouldn't need a solicitor especially at this stage hyper.

 

If you need help writing the letter, just shout.

[hyper]

I was hoping not to have to go to court...its very time consuming!

 

but is going to court the only way possible now then?

[hyper]

is going to court the only option I have left?

[shazawm]

is going to court the only option I have left?

 

 

i have had a similair problem ,with the tech guys

my story down 1 from you,

1 fone call they had fixed the white screen with a repalcement screen (lcd)

then when i recieved it back it was a black screen and cracked

then they say it was damaged when they recieved it and they never repaired it

 

these people on here are very helpfull ,they try and help in every way they can. stick with them

[dx100uk]

have you tried contacting chris?

 

http://www.consumeractiongroup.co.uk/forum/member.php?u=246892

 

send him a PM

 

dx