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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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LLOYDS CCA Reply- comments please


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Thats identical to what I was sent. I presume there was a copy of current agreement and a fresh copy of what was apparently your original agreement with your name and address. If so I asked the same thing here, so I guess the letter would be the same as what you need. :)

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/250238-actual-rights-copy-original.html

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Hi, just to clarify it is stated as 12 +2 working days. The 2 days are to cover postal days if send recorded by first class post. These would be Monday to Friday.

 

The 12 days are also working days Monday to Friday (not counting any bank holidays).

 

As the OC have already replied with what they perceive as the correct documentation, you do not strictly speaking have to wait the 12 days before replying.

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“Please be assured we would not have opened a credit card account without having sight of a signed agreement” - I love that line!

Remember, this is Royds TSB, and nothing's too idiotic for them.

Sounds a bit like, 'we would not have pushed through unlawful transactions through Iran and The Sudan'

or 'we would not have alienated the entire Islamic community by lying about Interpal and then getting caught lying'

or 'we would not have cost the taxpayer £17 billion with a colossally badly thought-out company takeover',

or 'we would not have let the government shaft us into said takeover',

or 'we would not be asking the UK government for another handout to bail us out as our share price is hovering just over the 50p mark'.

Royds TSB follows entirely automated processes which - I was once told - can't be changed or shut down.

Wait till the end of this year, and we'll see then.

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  • 3 weeks later...

Lucky you, they found an enforceable agreement and forwarded to me 3 days after the initial letter.

I'm fairly sure that if they find it they will forward a copy to you but for now the accounts in dispute so i'd just sit tight.

 

Lloyds do seem 1 of the more efficient banks and seem to be pretty on the ball at the moment in regards to CCA requests in realisation people wont pay if the accounts in dispute and by sending a good copy it causes minimum delay in payment so i'd say its looking good for you at the moment and the old cliche of no news is good news certainly comes into play :)

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thanx Craig

but have you read the "Final Response" letter i have just added ?

I got a final response as well despite the fact they had sent me the original CCA.

Also a letter informing me they are looking further into my complaint. It would seem that its all handled by different departments and they dont communicate hence not a lot of responses making much sense and being all over the place.

I actually think there is probably a whole department with the job of sending out CCA's and nothing else.

 

I personally think if they had 1 they'd of sent it you so take it as good news.

 

Sit back wait and see what happens.

Edited by Craigbadger
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  • 4 weeks later...
Regards their Final Response letter , do you think i should reply ?

 

I would in the very least ask them how they can state "Even in circumstances where an agreement is unenforceable (which for the avoidance of doubt is not the case in relation to your agreement)" unless they actually have a copy of the original agreement which begs the question why they have not produced a copy of it.

:rolleyes:

Something along the lines of "With respect it is for me to ascertain whether the agreement is enforceable this was after all one of the primary objectives of the disputed CCA request. It is not for you or your representatives simply to tell me the agreement is enforceable whilst deliberately denying me sight of a true copy of that agreement.

(With reference to the OFT guidance in the matter of claiming an agreement exists when it does not or is enforceable when it is not):

By stating that the agreement in question is enforceable in your final response letter you imply that you have a copy of the agreement and a suitably qualified employee has checked the document for enforceability, please therefore confirm

1) Whether or not the original agreement exists.

2) The legal qualifications of the employee who has apparently checked the legality of this document.

3) Why you still refuse to supply me sight of this document despite a genuine and lawful request to this end and a clear proclamation that you have nothing to lose by supplying it.

4) The grounds upon which you aver the agreement to be enforceable.

 

I am fully aware of the legalities surrounding the existence of the debt whether enforceable or not, I simply require clarification by my own expert in these matters over whether the agreement is enforceable by Court action or irredeeemably unenforceable and an independent scrutiny of the charges, terms and conditions applied to this account over it's lifetime.

I do not expect and will not accept you simply to tell me it is enforceable without supplying your reasoning and evidence, the most obvious solution if it is as you claim enforceable is to furnish me with a copy at this early stage, your reluctance to do this despite your indirect assertion that the document exists leads me to draw my own conclusion such conclusion being that the original either does not exist at all or is irredeemably unenforceable, there is no other logical explanation for your obstinance in this matter, it would have been easier and cheaper for you to have supplied a copy of the original than to enter into an extended dialogue with myself and what looks increasingly like investigations of complaints by both the OFT and the FOS.

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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thank you jasper

this site amazes me, you people just keep on coming up trumps.

as this account is now in dispute, can they carry on charging interest ?

is there anything else i should be doing ?

thanks yet again

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Thread moved to Lloyds forum.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 weeks later...

thank you jasper

this site amazes me, you people just keep on coming up trumps.

as this account is now in dispute, can they carry on charging interestlink3.gif ?

is there anything else i should be doing ?

thanks yet again

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  • 2 weeks later...
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