BT advice

[mujh92]

Hello Everybody,

I am new to this forum and having a great deal of trouble from BT and want compensation for the time i am spending to get this corrected.

But first of all my whole story,

I run a small newsagent in Glasgow,and have BT phoneline with broadband and mobile contract.In the begining of 2009 bt offered me a new handset as they were about to cease phone service which i was sold prviously,with the hand set they provided a new simcard,and my HUGE MISTAKE i never bothered to use new sim card with new hand set,4 months down the line i noticed that i am paying for 2 mobile rather then 1,so in June 2009contacted BT to sort this out and after lenghty phone calls to them for 6 weeks,i was told inJuly 2006.that i am being refunded,which did hapended,and also told 2nd mobile being disconected which never hapened,so in Feb2010,i realised that i am still getting charged for 2nd mobile so phone calls to BT once again started,and even now in March it has not been sorted and my request for compensation has been refused.

So what can i do to resolve this as everytime i speak to someone i am assured that ge/she is dealing with that right now but never happens and next time i speak to someone differnt and they cant find anything on there system.

WHAT CAN I DO?

[locutus]

1st a question, are you a BT consumer customer or a BT business customer?

[buzby]

It is also useful to put your complaint in writing to them (they're in Finneston) as it makes a paper trail and easy to track what has been done.

[mujh92]

I m a business customer,and they have brought up an unpaid bill for the mobile from Feb 2009,and asking me to pay that.

[buzby]

If it is an 'unpaid bill' they'll be seeking repayment - just the same if you were a private OR business user. Gowever, BT don;t have a mobile network, unless you used their Vodafone-provided offering?

 

Even so, you need to put your complaint in writing, as you have already seen - trying to do this by phone isn;t having much success!