Bank of Scotland statements

[kiltedlad]

Hi,

 

I recently wrote the first letter off to HBOS - they are now in charge of my account after they bought Bank of Scotland some time ago.

 

I requested statements back to January 2000, but they have only returned me statements to January 2004. I have not been charged the 5 pounds that some people have.

 

There's no explanation letter as to why they only go back to 2004, and my charges only total to GBP118. I think they would be double this if they gave me statements back to 2000.

 

I'm wondering if anyone can help. I think HBOS took over the bank about 2004, and I'm thinking this is why they haven't given me statements from further back.

 

Anyone?

[Bookworm]

No, they just can't be asked doing their job properly.

 

Did you send the DPA request letter? If not, send it now. Send a £10 cheque with it, remind them that they have a fiduciary duty, and kick ass ;-)

[kiltedlad]

Thanks Bookworm - I had sent the DPA letter off, and that was what I got back.

 

I phoned up though, and spoke to somebody quite useful - they said much the same as you, although paraphrased it!

 

Got the bank statements now, have been charged about £550. The only stickler is I've pleaded to get charges refunded before - as they happened - and have had about £300 of them refunded on the spot before. Should I claim for the £550 and hope somebody makes a mistake and offers me the full amount, or quit while I'm ahead and claim the £250?

[strude]

Hi kiltedlad

I, personally, would only claim the 250 as you can bet your bum they know how much is out standing.

All the best.

[kiltedlad]

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