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Cap One Address for posting CCA?


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I'm about to send a CCA to Capital One and rather than send it to the Customer Contact Response Department as advised by their telephone operator, I have decided to send it to the following address as there is no PO Box No. and will go hopefully straight to the relevant department. What do you think? The address is


Legal Compliance Specialist

Capital One Bank (Europe) plc

Trent House

Station street




I believe this address deals will information held by the Data Protection Act. Was also thinking of sending copies to the PO Box no just to cover all wickets so to speak.

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  • 2 weeks later...

Mine was registered post and guaranteed to get there ( and be signed for) on Mon March 8th. My old lady received two letters today one from Director of Collections telling her they were closing the account("Yay"), that they were blacklisting her credit rating ( like she cares! she's 78 for god's sake, she doesn't need HP) and that they may sell the account to a debt collection agency (don't think this is legal as she is disputing the account). The other letter was from Debitas requesting the balance, Cap One certainly don't hang about. However I have heard nothing from their legal team and have decided to photocopy and forward the original CCA request letter stating how it was sent and that the last two letters are not enforceable due to the previous letter stating that the account was in dispute. Now I shall have to wait and see what happens.

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  • 2 weeks later...

Success!!! Had a phone call today from Capital One. They have cleared her balance and closed the account. We have decided not to push it and ask for a refund on the money she already paid we're just grateful it's all over and she won't be getting any more phone calls.

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