Credit Note

[CAG2020]

Hi

I have two credit notes that go back 8 and 10 years and they are about £100 and £80 each. I found them a few days ago in my archives. There is no time limit on their validity but when I took them to the store they said they would not honour them as they were more than 6 years old. I told them there was no time limit on the Notes and they could not impose an arbitrary time period. They said it is like a debt it would be written off after 6 years. Please advise if this is legal.

[Guest wino]

Have a read of this

 

Consumerline: Consumer advice, information, consumer rights, consumer legislation, consumer education and help on customer care from the General Consumer Council for Northern Ireland - Search

 

 

Do your credit notes have a use by date?

[Guest wino]

The link above is the Irish version of consumerdirect.gov

I did not realise until after I posted it. The consumerdirect.gov site does not answer your query but there is a telephone number to give them a ring and ask.

Shops will now generally give a time limit on credit notes but I do not know if it was a general thing to do 8 - 10 years ago.

[CAG2020]

There is no time limit on the credit note. I have spoken to consumer credit but they say it is up to the shop to honour it. Don't understand! So where is the consumer right?

[Guest wino]

I would write to the stores head office quoting what Consumer Direct have said. Ask them to honour th credit notes.