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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi there


I have just recieved a letter from our previous landlord regarding the state and repair of the property and its contents.


when we left we scrubbed all the walls, toilet, shower, bath, skirting, fridge, oven ect, it is a fully furnished property including white goods.


I wanted to know where we stand- we lived there for 4 years with 2 small children and were inspected on a 3 monthly basis where nothing was brought up about cleanliness or needing repair.


When we left we took photos of the property through out to prove it was clean and left tidy but landlord has come back and said she wants 7 nights for sleeping in a hotel as property was supposedly to dirty to live in, she wants money for new washing maching as seal was broken apparently, new fridge as door wouldn't shut properly, money for cleaning of hob even though she has replaced it,


I was under the impression white goods have a life span of about 4-6 years and would come under wear and tear, we used all until the day we left


any advice please



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The washing machine seal is certainly fair wear and tear but even if it wasn't the most she could claim is the cost of the new seal and it's fitting. She can't get you to pay for a brand new one!


The fridge door you might be liable for if it was broken through misuse (and the landlady can prove it), but again she can't replace it with a brand new one. What exactly is wrong with it?


I'm surprised she isn't trying to charge you for the new hob. Any chance you can scan the letter and post it here minus the personal details. It probably isn't going to make much difference but it'll almost certainly give me a laugh.


When was the last time you signed a tenancy agreement?


When you moved in did you sign an inventory that described the house and contents?

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thanks for the reply, unfortunately i cant scan the letter but i can type it out for you


Hob and oven replacement (this item has been replaced as unable to cleaned) however charge is in relation to cleaninig costs £80

washing machine replacememt - unable to be cleaned sufficiently and damage to seal around door £359

Fridge freezer replaced door damaged unable to close £330 (we had no problem closing it, although it got stuck sometimes and you had to push abit harder is all)

microwave replacement - unable to clean £40

Cleaning in property including carpets £180 ( we have photos of whole property and it looks lovely


As the landlord was unable to move back due to the condition and cleaning requiured it has been requested 7 nights alternative accomadation must be paid £343


what do you think

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oh yeah what i also want to know is if they came round every 3 months for the nearky 4 years and checked and never found anything wrong surely this is all bull anyway, and the management company took 8-10 weeks to deal with any problems we had if they ever did anything at all

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She's a right comedienne isn't she?


The management company issue isn't relevant, although I accept it was probably irritating at the time. You're quite right about the quarterly checks though.


If you can answer the other two questions I'll draft a reply for you.


When was the last time you signed a tenancy agreement?


When you moved in did you sign an inventory that described the house and contents?


Oh and;

Is the property in England or Wales?

Is the annual rent less than £25,000?

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the property is in england

we signed a one page short hold aggreement in March 2009

we did have an inventory and everything was on it when we left

rent £750 a month

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no the inventory just says what is in the property not what condition they were in and i beleive all the white goods to be a few years old whn we moved in.

the deposit is protected but we do owe them a months rent and told them the deposit they can keep

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Here is a letter I am drafting at the moment in reply to them - what do you think


Thank you for your letter received 2nd March


You notice from the date, our prompt reply to yourselves while you and your colleagues reply to most matters pertaining to Chaffinch Close in around 8-10 weeks or not at all. I am referring to the letter we sent registered post on the 11 January this year with the front and back door keys.

Firstly we have lots of photos of the inside of the property, of the walls, carpets and rooms themselves taken on the 6th January which show how clean and tidy the property has been left in including the garage. Because of this proof we are disputing the costs from Miss Gordon regarding alternative accommodation as there was no reason why she could not move back in immediately except for their being no bed which is not my concern. We are not paying her accommodation costs.

Secondly she agreed a family with two young children could move into the property and use her appliances, one of which was the washing machine- a family with young children will use a washing machine quite often, washing machines have a life span of 3-5 years and as it was not brand new when we moved in and we were in the property nearly 4 years, the broken seal she claims is not damage but wear and tear and if she decided to replace the item which we would guess to be 5/6 years old, then it is of no concern to us and we are not liable for that either and dispute payment of this item too.

Thirdly the fridge freezer we had a problem with for over a year and Holmes Pearman chose to ignore the problem as if it never existed. We spoke to a lady called Jackie on a number of occasions in 2008 regarding the door, we said it was difficult to shut, she told us it was wear and tear and commented it was probably quite old, again fridge freezers have a life span of 5-6 years and again we were there 4 years and it certainly wasn’t brand new then. We did not damage the door in anyway it just became stiff but the fridge worked up and till we left the property on January 6th. If Miss Gordon saw fit to replace it, yet again it is no concern to us. We are disputing this charge too.

Next the hob and oven. Miss Gordon has replaced these so I see no reason to charge for cleaning them, although I will say the hob was left very clean and the oven was cleaned using an oven cleaner but again an oven has a life span of 4-5 years and again was not new when we moved in but we did take care of it. We are disputing this charge also.

The property was cleaned throughout and photos show even the carpets looking clean. The only room to have a dirty carpet was my son’s room the very small bedroom. This would not cost £180 to clean. We are disputing this charge too.


Have you informed Miss Gordon of the incompetence or lack of help your office has given us over the last 3 years and 10 months seeing as she was paying you to manage her property.

Every 3 months a representative would come over and we would gladly let them in, they would walk around the property and take no notice to anything we would ask to be done and then we when rang you office a few weeks later to see what you were doing about it, not surprisingly you knew nothing about any problems

No 1: moved in 2006 and shower pole was rusted to the end and would fall off the wall - told your office over a 2 year period - result nothing done till shower finally condemned as unsafe by plumber in late2009.

No: 2 back gate lock was rusted and no longer worked – this was in late 2006 and was a security risk to our children and Miss Gordon’s property – result – after 5 weeks of phoning we gave up and replaced it ourselves.

No: 3 The sink in the kitchen was blocked and the plug hole built into the sink was moving around we informed you, this was sometime in 2007 and was told we were talking rubbish and to use mr muscle drain cleaner – result – after 8-10 weeks of complaining you finally sent a team round and they found that the drainage pipe was bent the wrong way so the washing machine overflow would bubble into the sink with boiling hot water and they had to replace all the piping including the sink plug

No: 4 Fridge Freezer door would get stuck, advised your office, nothing ever done.

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I'd just ignore her then. If she's stupid enough to take this to court, I (or someone else) will help you get it thrown out. She doesn't have a leg to stand on because she can't prove the condition of the items when you moved in and therefore cannot prove that they were damaged by you.

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