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Mackenzie Hall - Singlepoint


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Hi There,

 

I recently have been receiving letters from mackezie hall stating I owe about £119 for an old single point phone i had. However, in about July 09 i paid this debt to another debt collection company (1st credit), where the debt was on £93 and i settled for £67. I received a letter confirming it was closed etc.

 

I know i am in the right but my problem is that the 2 letters have seperate reference numbers on them. I have only ever had 1 account with singlepoint - the one i paid. I have tried calling mackenzie hall several times regarding this but it just rings twice and then goes to voicemail (i leave messages).

 

can anyone help me or give me advice?

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Send MH this http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt along with a copy of confirming the a/c was closed if you still have it.

Anthrax alert at debt collectors caused by box of doughnuts

 

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and report 1st credit for selling the remaining debt on to muckyhall if that is what they did

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

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  • 2 weeks later...

finally got through to them. they asked me to send me bank statement to them to show the payment to first credit. so they obviously did sell it on

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and report 1st credit for selling the remaining debt on to muckyhall if that is what they did

 

 

how do i report them? thanks

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Don't send them anything at all, crtainly not anything with your bank details on it!!

 

Don't forget that if MackHall want you to pay them money it is up to them to prove that you do. You don't need to do anything at all. If they are so certain you do owe them cash let them provide the proof. You need only show your bank statements etc to a judge in a county court setting.

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report them to the oft and fsa

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

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  • 1 month later...
finally got through to them. they asked me to send me bank statement to them to show the payment to first credit. so they obviously did sell it on

 

Hi gibeno,

 

If this hasn't been resolved yet I may be able to help you to get it sorted out.

 

As Vodafone aquired Singlepoint about six years ago we may have a record of the account you had with them.

 

If you're still in need of some help here you can reach the Web Relations Team by following the steps in our pinned thread in the Telecoms section here Vodafone Webteam-for Customers With Problems.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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