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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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gross miss conduct advice


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Hi i have been reading through the forum and was hoping that someone may be able to help.

 

i have been working for a high street bank and found myself being invited to an informal meeting today regarding a large fraudulent transaction that occured in my branch earlier this year.

 

i had nothing to do with the transaction which the company are fully aware of, but i have been interviewed today and been suspended for negligence and failure to follow process.

 

I am waiting for the investigation notes to come through so that i can start to build my case. The issue lies with a new assis manager who did not follow the correct process which led to the loss of the money.

 

I am getting the blame for not providing the assiss manager with suport and development, even though the individial has signed the process which confirms that she has read, understood and implemented the process.

 

as far as i am aware no action has been taken against this individual just myself.

 

I have been in banking for the past 10 years and all of a sudden can feel my career going down the pan. They have informed me that it eill be managed under gross miss conduct as i have failed to carry out my duties as a manager.

 

To add to this situation, my branch scored a successful audit review in dec 09 after failing this in q3 last year. i helped manage my previous assis manager out to a smaller branch as she found it too demanding and requested that due to the development areas around risk, for a experienced assiss manager. instead the new assis manager was interviewed by the regional risk manager and my regional sales manager, and although she was only a cashier in her most recent role was given the job as an assiss manager. i protested as this individial had no experience in this field and felt i would not be able to train this new manager as i was also learning myself.

 

so i am now in a position where the new manager has denied all knowledge of support and i have been landed with the consequences of her actions.

 

i feel that i have been treated unfairly as this situation was out of my control.

 

sorry for the long post!

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Hi 'Zabisco', and welcome to the CAG...

 

Could you confirm your position? (are you the branch manager?)

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

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... and as such you are responsible for all transactions executed by members of staff?

 

Those responsibilities are incumbent on your position?

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

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Hello Zabisco. I feel for you, going through this and hope we can help.

 

Do you have a copy of the bank's disciplinary procedure? This could be somewhere for you to start looking, although I see Bigredbus is hovering and is likely to post as well.

 

Don't despair, there are rules about all this. Once you have something in writing, we can really start to help you build a case.

 

My best.

Illegitimi non carborundum

 

 

 

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re bigrebus msg

 

i'm responsible for risk and control overall for the branch, however my argument is that its impossible for me to oversee each transaction.

 

The assiss manager saw the transaction the following day on a report but did nothing about it. it was never brought to my attention until fraud startd there investigation

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Hello again. BRB posted before my message went on your thread, but hopefully that isn't a problem.

 

If you want to do your own research, you could have a look at the ACAS website, and/or speak to their confidential helpline. They're pretty good in my experience. Also, the CAB can help with this sort of thing. And you can always ask us more questions......

Illegitimi non carborundum

 

 

 

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Yes, I can understand that about company policy. With luck, it will be helpful, let's hope it turns up soon.

 

Do you have any of your employment paperwork, or did you keep it all at your branch? Shouldn't be a problem if you did, it just might take a bit longer to get hold of everything you need to fight your corner.

Illegitimi non carborundum

 

 

 

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i have contacted union who will be sending in post so i should have it in the next few days.

i was thinking of options of leaving and wondered what impact that would have on my previously perfect reference

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I perfectly understand your point of view 'Zabisco', but ultimately, you are responsible for all transactions (risk and control, as you say...)...

 

What annoys me most, is that the person directly responsible for the incident has not been suspended and put under investigation...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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Hello again Zabisco. I really think you should hold fire before you resign. Hopefully your union understands the bank's rules in detail and will be able to help you, if it's the banking union, or one of them.

 

I haven't been in your position, but I would strongly advise you not to act in haste before you have much more information. I assume you're suspended on full pay while the investigation continues? If so, you can bide your time.

Illegitimi non carborundum

 

 

 

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brb i understand that completely.

 

I could understand if this was a cashier who failed to follow process, but this is another manager who is in a trusted position of authority whos main day to day job is to manage all counter transactions..

 

a process was put in place and clearly ignored!

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honeybee13

 

yes i have been suspended on full pay, i'm not the type of person to hang around and feel that this is not going my way at all. i thought that if i resign then i could move on and put this mess behind me. i have just read that it would show on my reference as "resigned under investigation" so i guess im done either way!

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Hi Zabisco. I understand that you maybe want a confrontation, but as you say, you need a reference for your next job. As I said before, you really need a breathing space and shouldn't take a knee-jerk reaction like your employer seems to have.

 

Be patient, and information could well turn up to support your case. As I understand it, and as you say, a new employer won't want to give you a job while an investigation is being carried out.

 

If you really can't sleep tonight, try to have a look at the ACAS website that deals with potential dismissal, and the CAB as well.

 

This is only day 1, please try not to react too strongly.

 

My best.

Illegitimi non carborundum

 

 

 

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She should be put under investigation... and further to it, if it transpires that she ignored protocols, then she should be made to bear the consequences.

 

In your case, I would be looking at finding a respectable exit as you have an unblemished record... try and see if you can go through a Compromise Agreement...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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I agree with Honeybee, Zabisco. Resigning could be misconstrued almost as an admission of liability.

At least wait until you receive formal notice of what exactly they are accusing you of and all the evidence, then evaluate where you stand.

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thanks for your feedback guys, was very constructive. i'll sleep on it or try to. its not the best time to start looking for a job at the momement but chin up!

 

brb i have not heard of a compromise agreement, i'll certainly look into that.

 

thanks again

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Agreed Elpulpo and BRB.

 

Zabisco, bear in mind when the time comes that a Compromise Agreement needs you to have independent legal representation and advice that should be wholly or mostly funded by your employer.

 

BRB, apologise for not agreeing with you, but I think Zabisco should wait to see what transpires before going for a Compromise Agreement. There are other avenues to pursue first.

Illegitimi non carborundum

 

 

 

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It is worth looking into... and I am sure many caggers will help you understand how those work...

 

You take care...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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A lot of big institutions do not like to wash their dirty linen in public so I doubt the bank will want this to end up at an ET. These are held in public so the press have a right to be there........

 

As you will know they like to pretend they are watertight and that their procedures never fail....

 

As BRB has said a compromise agreement may be the best option as these normally have an agreed reference, some money and a confidentiality agreement.

 

Get some professional advice (your home insurance may well include legal cover for employment disputes) otherwise a few hours of a good solicitor's time may be money well spent.

PLEASE NOTE:

 

I limit myself to responding to threads where I feel I have enough knowledge to make a useful contribution. My advice (and indeed any advice on this type of forum) should only be seen as a pointer to something you may wish to investigate further. Never act on any forum advice without confirmation from an accountable source.

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I understand your point of view 'honeybee13' and I do not want to seem pessimistic or 'selling the bear's skin before killing it' (as they say in France) but the banking industry (in my experience) is absolutely strict when it comes to dealing with matters like this one... They have no hesitation whatsoever, unfortunately...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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