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Xbox 360 6 months old Tesco Direct or Microsoft to replace?

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I purchased an Xbox 360 from Tesco Direct on 25th July 2009, had the dreaded red ring of death today 1st March 2010.

I took it back to Tesco Direct today expecting them to exchange it; however they said it was not there policy to exchange and instead gave me a number to phone Microsoft to get it repaired?

My question is:

1) Because the goods were just over 6 months old, should Tesco Direct exchange for new?

2) Or was it correct for me to have problem contacting Microsoft to get it repaired?

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Not sure on which way to go but Just one tip, my sons box got the ring of death and due to me being poorly it was never sent off. Weeks later he turned it on and its worked ever since:confused: I think its down to overheating in some, he occassionaly gets warning to turn off to cool down, he is addicted to thing, but once had a rest the poor box gets played to death as normal by him once again.

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ROD is always some sort of heating issue I think.


But under the sale of goods act, it is the responsibility of the retailer - though the manufacturer can offer an alternative repair route if they wish, the legal rights are with the retailer.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.


If my post has helped you please click my scales!

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No exchange or replacement you are at this stage only entitled to a repair, this is one of few products where the service offered by the manufacturer exceeds that of the retailer. It does not affect your statutory rights by going via microsoft, they will pick it up and deliver a new one free of charge. The phone number is also free.


If you really want you can force tesco direct to take it in for repair, they will then do everything you would do, with much abuse from microsoft (They HATE retailers) and you would have to go back and forth to pick it up/drop it off.


As a repair is technically your entitlement at the moment, I would highly advise what tesco have suggested.


// As another note, even if it was within 6 months, whilst the goods have been accepted by being kept for a reasonable amount of time without rejecting them you are entitled to a repair/replacement for whichever is cheaper for the retailer. So you would still only get a repair on the item

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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My sons xbox 360 went back a couple of times to Microsoft even after expiry of warranty.


He called them, they sent a pre-paid box to pack it in, which was then collected by courier, it was returned repaired both times without any problem.


It went again a while later and repaired it himself by wrapping it in a towel to overheat it (found the process on the net) and it worked! However I wouldn't recommend that for one that is only 6 months old!

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Had the same problem with mine, As it's still in warranty, contact Microsoft and they'll arrange a pick up for repair. Takes about 7-10 days, off to Germany and back, and I think they give you a three year warranty for the RROD again.


The towel trick is only a temp solution, and I'd only say do that if the console was on it's way out. I've ficed a few RROD consoles, but as I say, if it's under warranty, don't bother with tesco's. Let Microsoft sort it, as all Tesco will do is contact Microsoft anyway.


But, if the console has been opened, for some bizarre reason ;) if the warranty sticker is broken, they won't accept it.

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