Style Card

[DOTCOM]

Hi, could anybody help me put together a letter to reply to style card. I requested refund of charges £360 plus interest of £44.45 They replied as follows,

 

'The office of fair trading restricted it's investigation to credit cards and has not consulted with Style Financial Services in relation to other products including store cards...'

 

They have however offered to refund £64 the difference between £15 (which I was charged) and £12 in accordance with the OFT guidelines.

 

I don't want to accept their offer but not sure how to word reply, any help appreciated.

[dx100uk]

all utter rubbish

 

continue with the full claim and dont accept the partial refund.

 

just write back refusing the partial settlement.

 

dx

[DOTCOM]

Thanks for the reply. Sorry if I seem thick, is the arguement the same as for credit cards?

[maroondevo52]

Hi,

 

You'll find a letter in here you can use and edit or add this bit............

 

http://www.consumerforums.com/resources/templates-library/48-bank-templates/139-rejecting-offers-

 

Your letter indicates you believe your charges are in line with the Office of Fair Trading Guidelines. In order to make it clear to you that OFT did not give you permission to charge £12.00.

 

I include these quotes from OFT “We are not suggesting that default fees should be set at £12, and a court will certainly not consider that a default fee is fair just because it is below the threshold”.“We consider that a contract term is likely to be unfair if it requires consumers to pay more as a result of a default than the court would order them to pay if they were sued for breach of contract. This means that a default charge should not exceed a reasonable pre-estimate of the administrative costs that the consumer ought to have realised would be likely to be incurred by his or her card issuer in dealing with defaults”.

 

Regards.

 

Scott.

[DOTCOM]

Thank you so much for your help.

[maroondevo52]

Hi,

 

Like dx says, they are talking nonsense, let us know how you get on.

[DOTCOM]

I have just sent letter so I will keep you posted - many thanks once again:)