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Lefty

IMPORTANT - Contact via PM from BrightHouse

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3430 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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We have recently been made aware that some contributing visitors to this forum have been contacted via PM by a forum user claiming to be from BrightHouse, and offering assistance.

 

As far as the CAG site team is concerned, no official request has been made by any senior director at BrightHouse regarding contacting users, and posting on CAG

 

Therefore, we would urge anyone (supposedly) contacted by BrightHouse via PM to report it immediately, and forward the PM to either Lefty or any other member of the CAG site team.

 

Whilst CAG actively encourages companies to participate and respond openly to complaints about them, it is essential that they first make themselves known to CAG, confirming that they are an "official" company spokesperson/representative, and that their participation has been approved at DIRECTOR level by the company.

 

Furthermore, CAG expects to see companies positively CONTRIBUTE to discussions, offer first hand advice, and (most importantly) provide feedback and closure. This enables other CAG users to benefit from the discussion.

 

CAG absolutely WILL NOT tolerate unsolicited contact via PM from unapproved company employees, or posts that simply direct our users to a customer care telephone number or email address.

 

If BrightHouse would like to follow the lead of many other forward thinking (and genuinely transparent) companies, and be prepared to address customer complaints on this site, then a senior director of the company should contact admin@consumeractiongroup .co.uk

 

 

Regards

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 3430 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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