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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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IMPORTANT - Contact via PM from BrightHouse


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We have recently been made aware that some contributing visitors to this forum have been contacted via PM by a forum user claiming to be from BrightHouse, and offering assistance.

 

As far as the CAG site team is concerned, no official request has been made by any senior director at BrightHouse regarding contacting users, and posting on CAG

 

Therefore, we would urge anyone (supposedly) contacted by BrightHouse via PM to report it immediately, and forward the PM to either Lefty or any other member of the CAG site team.

 

Whilst CAG actively encourages companies to participate and respond openly to complaints about them, it is essential that they first make themselves known to CAG, confirming that they are an "official" company spokesperson/representative, and that their participation has been approved at DIRECTOR level by the company.

 

Furthermore, CAG expects to see companies positively CONTRIBUTE to discussions, offer first hand advice, and (most importantly) provide feedback and closure. This enables other CAG users to benefit from the discussion.

 

CAG absolutely WILL NOT tolerate unsolicited contact via PM from unapproved company employees, or posts that simply direct our users to a customer care telephone number or email address.

 

If BrightHouse would like to follow the lead of many other forward thinking (and genuinely transparent) companies, and be prepared to address customer complaints on this site, then a senior director of the company should contact admin@consumeractiongroup .co.uk

 

 

Regards

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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