Scottish power help please?

[stormspider]

My mother had a gas pre-pay meter put in, in Jan 2005 for a debt which was £900. In Dec 2005 the gas meter was changed for no apparent reason.

She as been paying the debt off at £5 per week since Jan 2005, but since the meter was changed in 2005, they have missing payments from Dec 2005 to Aug 2006, which they have added another £1014 for missing payments. They are saying she as got no leg to stand on unless she comes up with the reciepts from those dates?

HELP PLEASE??????????????????????????????

Edited February 25, 2010 by stormspider
re-wording

[elie1977]

I would click on the link underneath and send them this as i have heard they are one of the highest companies who charge premium rates, and also in the letter it requests the company to send all info required, if they do not send then send them a SAR me thinks but someone on here might know a bit more?

Request letterenergy company.pdf

[MARTIN3030]

Yes would agree with above.

Welcome to the site.

[elie1977]

I have been looking for a SAR template to send to you but can not seem to find one just incase other request letter does not work Stormspider?

[stormspider]

Hi thanks for your help sorry for the delay in getting bk in touch but i will give that a try cheers

[verycatchy7939]

i suspect your mothers been using the wrong card key/another supppliers card check her card asap.

if not remember everytime a key or card is charged a meter reding is exchanged.

Ask bg to talk to pmip (pre payment infastructure provider) and do a trace,BG PMIP is siemens i think

[verycatchy7939]

soz PMIP for scottish power is also siemens

[elie1977]

I did not know you could use another suppliers card or key in a pre pay, i have tried it before and it just comes up error?

[verycatchy7939]

I did not know you could use another suppliers card or key in a pre pay, i have tried it before and it just comes up error?

 

yeah well if it paired with t meter it will work , contact you mum previous supplier and ask them to do a prepaymet credit transfer to scotish power.