DCAs seem unable to understand what unable to phone means.

[count orlok]

In particular Blair Oliver and Scott. other just seem to give up if they can't phone you or you won't can't phone them.

 

The last letter from them simply says call us on 0845 ******, the one prior to that said, we understand you are unable to phone us, please call our advisors.

 

How can I get these people to discuss matters by letter?

 

They are not phoneing me just seem unable to read. Just seems strange to me that they can't find someone who can read from the plethora of unemployed people. Could be that people clever enough to read are clever enough not to work for them?

 

Dunno realy.

[Guest wino]

Have you wrote to them saying you will only deal in writing? Did you send it recorded ?

 

If yes then ignore them until they find someone higher up the food chain with the knowledge to read and write:D

[MARTIN3030]

BOS are members of the CSA.

Put something in writing reminding them of their duties to uphold CSA codes of practice and also OFT guidelines.

Make sure that you send to their address not using a PO Box number since you wont have proof of delivery.

I would also be requesting a copy of their complaints procedure.

[count orlok]

they aknowledged the letter i sent saying i was unable to phone them by saying. We understand you cannot phone us, please telephone us to discuss!

 

I have have explained to them i cannot risk the stress due to a heart condition but they just seem to think it gives them licence to abuse.

[Huff&Puff]

It really just goes to prove that their only intention is to bully and intimidate, which they can only do over the phone. Hence they will always pretend not to understand any requests to deal only in writhing