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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

'IVA' a lot of bills!!!!!!


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Does anyone know anything about IVA's?

I have just been made redundant as the company went into liquidation.

The monthly outgoings are double my wife's income and we have loans with 2 banks totalling £29,000 including a couple of credit cards!

 

I keep seeing these ads in the daily newspapers and would like to know if this is a direction worth pursuing?

 

What are the pitfalls, benefits....the criteria for being able to have an IVA?

 

Are there ways of doing it independently?

 

As usual, all help appreciated.:confused:

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Hi

 

I am sorry to hear of your problems.

 

First of all do your personal Income and expenditure sheet. On the expenditure side prioritize your debts as follows:

 

1. Rent or mortgage

2. Council Tax

3. Utilities, food, transport

4. A small reserve say 5-10%

5. Everything else

 

Any debts you have to pay including loans and credit cards should come out of 5.

 

Then write to each creditor and tell them of your recent circumstances and TELL them what you are able to offer. No matter what they do, stick with that offer.

 

Next, open up another bank account, even a basic bank account, from which you can manage your affairs that is independent of the other banks. This is so they cannot take money needed to operate your household from your account in order to settle their own debts. DO THIS TODAY. People like the COOP and Halifax do basic bank accounts.

 

Next, if you need a payment card try a pre-pay visa or mastercard. I personally like the ones the Post office do. (Though the Halifax as above do a VISA debit card anyway).

 

I would not personally go near an IVA as your hard earned gets swallowed up in fees. I would instead at first try to manage the creditors myself and the above steps put you on the beginnings of a war footing.

 

Not only that but you may pick up employment again soon and be back on track.

 

Also, take Billy goat gruff's advice.

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