Jump to content


  • Tweets

  • Posts

    • Incidentally, a brief word – for you, but also for anyone else who visits this thread. It's a word about insurance. By requiring you to take out insurance, they are effectively asking you to protect yourself against their own negligence, their own breach of contract or the criminality of their own employees if stuff get stolen. This is extraordinary and it is part of the culture of the removal business and I have no idea how this culture came about and it is now accepted so meekly as the natural way of things by people who use removal services. There is exactly the same culture in courier services so that companies such as DPD, DHL, UPS – and particularly Hermes require their customers to pay for additional protection in case the service that they have already contracted for and paid for is not carried out. Amazing! It doesn't stop there. Extended warranties. If you go into any Currys PC World, if you buy any computer or washing machine or fridge from them or anywhere else, some salesman will chase after you and ask you if you want to buy an extended warranty. So for extra money you can buy an insurance which will apparently cover you in case the item you have bought breaks down within a certain amount of time – normally three years or five years. Incredible! You already have perfectly good statutory rights which will cover you for most of those situations over the foreseeable reason the expected life of the item you buy. What they are all doing – whether they are removals, couriers, sellers of white goods and electronic goods, is effectively getting you to pay for rights which you already have under statute or under ordinary contract law.  
    • Thanks. How much did you pay for the insurance? Looking at the policy which you have linked us to, I see that first of all there is in excess of £50 and that means you have to pay the first £50 of any claim. According to you, you have only lost about £35. Are you saying that the entire book case is worth £20? It seems very little to me. The second thing is that they say that lost items are not insured unless they are listed with their value. Presumably that hasn't happened in your case. On that basis, it seems to me that the insurance doesn't cover you anyway. I do agree that I think you've been treated disgracefully and I don't think that the lack of insurance is any bar to making a claim. If you would like a bit of fun, then we can help you make a small claim in the County Court to recover all of your losses directly from them for their breach of contract/negligence. Of course they won't be used to that kind of treatment – but do you really care? The chances of succeeding if you are prepared to go to the Small Claims Court are better than 90%, in my view. You would have to play a claim fee that you would recover that when you won your case. Of course in the event that you lost, then you would lose that claim fee and also a hearing fee if it got that far. Frankly, for this kind of money I would imagine that they would put their hands up once you issue the papers and they realise that you are serious and it was going to cost them much more money to defend it then simply to pay you out. In addition to getting your money back and delivering a slap, you would acquire transferable skills so that you could confidently in the future sue anyone who got in your way. What's not to like?
    • You think I haven't emailed their CEO do you the first thing I did after putting my complaint in not for the first time either he totally ignorant he replied to my first email on the first case but had his assistant handle it not him   this company is the worst ever and they talked me into getting these very unsmart meters that are supposed to save me money yet because I m on PYG smart meters I pay more money than those who get monthly or quarterly bills yet I have already paid for my energy   yet there are hardly any other companies who will take on these meters and wont save me money at all for those who would give me an account but only online which is no good what so ever my problem with EON is their website they keep shutting down on weekends and their app only works when it wants to making it even harder to top up my meters   this has been going on since 2019 when I won my first case and still going on now and they wont help me with it yet they had the cheek to phone me yesterday but the idiot wouldn't listen to what I had to say so I hung up and wouldn't answer him calling back   besides he broke the law be phoning me as I have only allowed them to contact me through email and letter only and now they are saying I never replied to them with-in the 21 days which he is lying.  
    • I’ve been given a number that ends with a c..I didn’t get her name but she went and asked her Supervisor, the calls are recorded and she definitely said we had a case but to give him a last chance for today and see if is good to his word..then to call him and tell him that we can now report him to the police..   Because he has made so many promises to deliver and has not refunded on request then they will take action this time as he is out to deceive..   Funny today that our car has disappeared from his adverts so it’s gone somewhere..could he have sold it again?? but it wasn’t his to sell..and the police have stated that..   the plot thickens..a very expensive lesson we have learned from all this and how not to buy a car!   I will keep you all posted and so many thanks..    
    • Hi!   So the company I booked the move with is AnyVan but they outsourced to another removal company. I have no contact details for them.   The missing items are only 2 shelves from the bookcase and only the clothes rail from the wardrobe. Difficult to put a price on them. So the bookcase is completely unusable without the shelves, so I would say £20 and for the wardrobe I bought a new rail and a saw to cut it in size so another £15. Like I said, it's not about the value of the of the items, it's the way they have treated us and their refusal to compensate even though we had paid insurance.   We were both there when they were packing our belongings but we didn't watch them, so I can't say for sure when/how these items were packed. We did check the house before we left and nothing was left behind.   Their insurance policy can be found here: https://www.anyvan.com/insurance-policy.
  • Recommended Topics

  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4065 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everybody, please be gentle with me, I'm new to all this!

 

My partner has recieved a letter from a debt collection agency today (connect/mackenziehall) stating that they have been instructed by their client to recover an outstanding balance of £2862.46. The pursuers of the debt are Cabot Financial (Europe) Ltd and the original creditor is Barclaycard. My partner phoned them to find out what the debt related to and was told that the balance was outstanding on a Barclaycard from 1998, although she does not ever recall having a Barclaycard and as she has had 2 different mortgages from different lenders since 2002 and this debt did not appear on any searches relating to her credit status during the process of applying for these, she is quite distressed. The DCA were very forceful with her on the phone, insisting on immediate payment and basically threatening that further action would be taken if she did not pay immediately - something she is not in a financial position to do and also not willing to do as this is the first time she has heard about this alleged debt. Barclaycard themselves were of no help when she phoned to ask them about the card which she does not recall ever having - after going round in circles on an automated anserwing service, their customer services department would not release any information as she could not remember the exact address she was living at 12 years ago!!! Any advice on how to proceed with this to get it resolved would be much appreciated.

 

Thanks

Link to post
Share on other sites

Hi and welcome and calm down, any debt from this long ago is most assurdley statute barred.

 

what you need to do is to stop calling anybody, and reply by letter sent recorded asking for proof of debt and that is that, if they send anything then come back and show us, we need a good laugh

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Link to post
Share on other sites

Hi, thanks for the incredibly quick reply!!!!

Is there a standard format letter which could be sent to them? Been looking at some of the templates on the DCA link but not sure which one would be most appropriate.

 

Thanks in advance

Link to post
Share on other sites

Once again, thanks!!!!

 

That is all ready to send tomorrow - how long do they have to respond to that letter? Sorry for all the questions but these sort of things get me really riled up and my partner is beside herself with worry

Link to post
Share on other sites

Hi

 

Standard rules for dealing with DCA's

 

1. No calls. Not ever. If they call you, hang up. If they call again, hang up again. (This seems rude but you already know how they are on the phone).

 

2. Written communications only as this leaves a paper trail that can be produced in court to your advantage. Never sign your correspondence. Usually send it recorded delivery and check the GPO track and trace website to ensure it has been delivered and print off or save the screen).

 

3. Keep all correspondence including envelops which you can staple to the letter you have received. (This because it can be useful to check type of post and post dates for certain types of correspondence).

 

Sounds like this debt, if it ever existed was last featured on Jurassic Park and would be totally unenforceable due to age, unless you made a payment on it in the last six years).

Link to post
Share on other sites

They have 12 plus 2 days.

 

After that they can not pursue you for the debt until they produce the required document.

 

At the 12 plus 2 day point you can choose to do nothing or send them another template letter putting the account in dispute.

 

Please post back here with any results and cease worrying.

Link to post
Share on other sites

the above timings are for a cca request, for a prove it letter as long a they want, they have to prove a debt exists.

 

whatever you do, do not make an offer of payment or put in writing any admission of this alledge debt.

 

if you can remember what it is, can you hazard a guess at the last time you may have made a payment

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Link to post
Share on other sites

Thread moved to Debt Collectors Forum.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

PGH7447,

 

My partner is unaware of ever owning a Barclaycard which is what this alleged debt relates to. She is adamant that she has never had any communication from anybody relating to it and has therefore never made any payments towards it. When she phoned the DCA immediately after recieving the letter she told them that she had no idea what it was for and they did everything in their power to convince her that she had to pay it despite this. They were very agressive, insisting that she declared her monthly income/outgoings so that they could work out a payment plan. They even went on to demand my income details (which she refused to give) as they said that they would count towards how the debt would be repaid. She came off the phone in tears after the very rude woman she was speaking to basically told her she didn't care that she knew nothing of the alleged debt and that it didn't matter to her if it could be repaid - just that it would be!!!

Link to post
Share on other sites

Send the prove it letter as advised, the onus is on them to prove a debt exists and they have the right to collect it. The beauty of this situation is if it's nothing to do with your partner and they send someone else's agreement they will be in breach of the Data Protection Act and can be reported to the ico who have the power to fine them.

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

Link to post
Share on other sites

THEY ARE LEGALLY WRONG FOR ASKING YOU AS U R NOT THE ALLEGED DEBTOR AND TELLING YOU WHAT IT IS ALL ABOUT GOES AGAINST THE DISCLOSURE OF CREDIT INFORMATION ACT

mE I WOULD JUST LAUGH NOT TAKE THE CALLS AND TREAT IT AS A [problem]

Link to post
Share on other sites

send the prove it letter and DONT call these idiots again, everything in writting, let em hang themselves with their childish threats

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Link to post
Share on other sites

Sent the prove it letter and had a reply entitled final response, the contents of which include:

 

'I note that you dispute the account being owed by yourself, but I would draw your attention to the call made to our offices on the 25th February 2010, the same date as your letter, where you admitted liability for this debt and indeed made an offer of repayment.

As such we do not consider this account to be disputed and we cannot in light of the call made to our offices consider you not liable for the balance owed. However, I will place this account on hold awaiting your comments.'

 

They have then enclosed a leaflet about the Financial Ombudsman Service and stated that they should be contacted within 6 months from the date of their letter.

 

As my partner telephoned them to ask what the alleged debt related to and did not admit liabilty for it in writing and has not made any payments towards it, what should the next course of action be?

 

Thanks in advance

Link to post
Share on other sites
Sent the prove it letter and had a reply entitled final response, the contents of which include:

 

'I note that you dispute the account being owed by yourself, but I would draw your attention to the call made to our offices on the 25th February 2010, the same date as your letter, where you admitted liability for this debt and indeed made an offer of repayment.

As such we do not consider this account to be disputed and we cannot in light of the call made to our offices consider you not liable for the balance owed. However, I will place this account on hold awaiting your comments.'

 

They have then enclosed a leaflet about the Financial Ombudsman Service and stated that they should be contacted within 6 months from the date of their letter.

 

As my partner telephoned them to ask what the alleged debt related to and did not admit liabilty for it in writing and has not made any payments towards it, what should the next course of action be?

 

Thanks in advance

 

It doesnt matter how many times they were phoned up & what offers were or were not offered...they are just trying to confuse/intimidate you.

If its stat barred then its stat barred = end of.

If they dont stop harrassing you then report them to the OFT/trading standards & the FO.

Link to post
Share on other sites

Ignore them for now, if they had semtex for brains there wouldn't be enough to part their hair if it exploded. :rolleyes:

 

Let them dig an even bigger hole for themselves. ;)

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

Link to post
Share on other sites

Hi

 

This is one of the reasons for not ever calling them or speaking to them on the telephone, as they say you said something and you say you didn't and the whole thing is unproductive for you.

 

They probably record the calls so whatever was said, only they have the evidence.

 

As of right now you say you did not acknowledge the debt and they say that you did.

 

The onus is still on them to prove the debt. If the conversation did take place as they say it did then they should be able to reproduce the recording. (though I bet they wont).

 

I think as you now stand they have not proved the debt and this is not their final response, though their letter is trying to scare you into thinking it is.

 

If it was me I would just ignore it until such time as they provide material proof of the debt if such exists, or the recording of the conversation, if such exists. I would not dignify their communication with any sort of reply.

 

However, you said this was part of their response. What was the rest of the response? Is it safe to assume it had nothing substantial by way of any proof?

Link to post
Share on other sites

you must admire their feeble attempts to make you pay - Not

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Link to post
Share on other sites

The rest of the response was just giving the details of the card number to which the alleged debt relates and the date that it went into default (December 1998). Strangely though, this letter arrived today with the same date on it as one which arrived yesterday stating that the account had been put on hold pending investigation.

 

If they were able to produce a recording of the conversation and my partner had made any admission to knowing about the debt (she is adamant that she didn't as she did not have the card to which it relates), is this as good for them as written acknowledgement? Just want to be sure of all my facts!!! Whatever happens, this is the first she has ever heard of it and has definitely never made any payments towards the card that they have detailed

Link to post
Share on other sites

1. From what you say you don't have to worry about any recording they might produce.

 

2. Did they say they were recording the call at any point in the process of the call? If not they cannot produce it as evidence.

 

In the unlikely event that this becomes something they wish to rely on in the future you should be able to obtain the recording from them as it will be part of the evidence they are producing.

 

Biggest lesson here: Never talk to them, written comms only.

Link to post
Share on other sites

verbal admission is not any good it has to be written or a payment made, so forget about them

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...