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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Laptop - out of warranty repair

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My Son's Laptop, a HP6830s, will not power up with either the battery or the Power Adapter. Its just dead. So what to do?


The Laptop was purchased as a Christmas present in Dec'08, so has been used for exactly fourteen months today. Hence it is out of its warranty but isn't it covered by the sale of goods act and if so how do I use this to persuade the supplier to repair it free of charge?

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Hi Dan, firstly, do any lights appear, when you attempt to start the laptop up?


Can you be sure the actual adapter is fully working, and has put a charge into the battery?


If you can get back to us with these answers, then I'll put my thinking cap on, and see what else it could be.


thanks, be safe jgg :)

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Thanks for getting back to me jgg.


In answer to your questions, firstly, no lights come on at all when the power button is pressed, the box makes no noise, no fans move nothing happens. Secondly, the power adapter output is measures 19v on my voltmeter which is what it should be according to the rating label on the adapter. For your info, normally when the adapter is plugged into the laptop, a blue light is illuminated around the plug, but now this illuminates for only a split second.


The laptop hasnt worked since this morning, when it was turned on and started to POST, after a few seconds it made an unusual fizzle sound then stopped and refused to power on again. I've removed various components, hard drive, ram, battery, dvd drive etc etc and it still wont post. I believe it to be an inherent fault that requires technical intervention, but im open to suggestions.


My concern is, if I have to return it for repair, considering its only 14 months old should the repair be foc, can I claim under 'sale of goods act' or will I be charged for this?


Thanks dan

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Hi Re repair Depends where where you got it from! The likes of Comet charge about £30 for an engineers? report!

Have you a local computer shop where they do repairs? We have two very good ones where I live. Might be cheaper than going back to where you got the laptop from.

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Thanks for the info Big_Brother! but I'm going to try going through the SoGA route. These companies, in this instance Misco, are willing to take our money and run and whereas I understand that they're not benevolent societies they nevertheless have to accept some responsibility for the products that they sell that do not perform as expected and if they end up out of pocket then they have to address it with the manufacturer!



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