Vodafone/Lowell***Complaint resolved***

[HardYards]

I must point out that whatever else is going on, Lee of Vodaphone has been both courteous and professional - thank you for that.

Edited February 23, 2010 by Hwyl56

[HardYards]

Lee of Vodafone has quickly and professionally sorted this matter out to our satisfaction. Thank you Lee and thank you to this website and all CAGgers who helped out - so much appreciated.

[MARTIN3030]

Good result.

Thanks for updating-I will add to the thread title in recognition.

[HardYards]

Cheers, Martin... things would have been so much more stressful if it hadn't been for this website! At least here you can ask - and the better companies have people like Lee to help us get problems sorted.

 

Vodafone is also going to look into this dodgy practice by Lowell of pretending to be Vodafone, which is also good news.

 

Hope you all have a great weekend (go, Cymru!!! but I think we're gonna get shafted by France)

 

H.x

Edited March 3, 2010 by Hwyl56

[MARTIN3030]

Well theres England v Ireland before that.....

[ODC]

Well theres England v Ireland before that.....

 

Perhaps the Six Nations Decider:cool:

[MARTIN3030]

Yes I think you might be right there.

France was no walkover for England-in fact in the second half they looked very dangerous.

[ODC]

Yes I think you might be right there.

France was no walkover for England-in fact in the second half they looked very dangerous.

 

You mean Italy dont you. Unless they repair the wheels on the chariot then Les Bleus will trample all over them

[Revenant]

Cheers, Martin... things would have been so much more stressful if it hadn't been for this website! At least here you can ask - and the better companies have people like Lee to help us get problems sorted.

 

Vodafone is also going to look into this dodgy practice by Lowell of pretending to be Vodafone, which is also good news.

 

Lets hope that Lee's intervention starts the ball rolling re this situation in general . . thanks Lee

 

Hope you all have a great weekend (go, Cymru!!! but I think we're gonna get shafted by France)

 

H.x

 

Glad all's sorted now Hwyl

R

[cerberusalert]

Yes I think you might be right there.

France was no walkover for England-in fact in the second half they looked very dangerous.

 

Wasn't that why they burned 'The Maid of Orléans'?

[Lee Vodafone Company Rep]

Lee of Vodafone has quickly and professionally sorted this matter out to our satisfaction. Thank you Lee and thank you to this website and all CAGgers who helped out - so much appreciated.

 

Hi Hwyl56,

 

You're welcome and thanks for updating the thread to let everyone know that everything is now resolved for you.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[ODC]

Hi Hwyl56,

 

You're welcome and thanks for updating the thread to let everyone know that everything is now resolved for you.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

Whilst not taking away from your good work its apity that your employers wouldnt be sure of their facts before passing alleged debts on to the likes of Lowell or DLC

[HardYards]

You mean Italy dont you. Unless they repair the wheels on the chariot then Les Bleus will trample all over them

 

Nice one! (no offence all you lovely English fans out there )

[MARTIN3030]

Yes not the results we was expecting .....we wuz robbed

[HardYards]

Whilst not taking away from your good work its apity that your employers wouldnt be sure of their facts before passing alleged debts on to the likes of Lowell or DLC

 

Absolutely agree with ODC - things like this cause extra unneeded stress, especially when the person involved has already had a heart attack thanks to inept & vicious companies like Lowell.

 

Have put in formal complaint to OFT about Lowell (not Vodafone) & sent them the 'fake' letters. Hopefully Vodafone will take more care in the future about whom they use to chase real debts.

 

Meantime I'm just happy that there are switched-on folk on CAG like Lee:) of Vodafone as well as the most fabulous CAGgers:) to sort things out when they go ****-up.

 

Huge thanks again & respect to everyone who helped out on this thread.

:)

 

Hope your team wins this weekend,

H.xx

[HardYards]

Yes not the results we was expecting .....we wuz robbed

 

I know how you feel still, there's always the footie tomorrow night

[MARTIN3030]

Ha Ha yes....thats another story.

 

In fact I think we need a 6 nations thread here for all us Telecoms viewers.

 

I was going to move some of these posts and do it-but some are integrated with the Voda issues so will leave alone.

 

Dont want Buzby complaining:lol:

[HardYards]

Yo, Mart,

 

I've put up a new thread (click here) in the Digital TV forum, just by way of stress relief, as I've really enjoyed seeing the rugby discussion here.

 

If it's not okay I hope someone will remove it.

 

Take care,

H.xx

[HardYards]

The final result, a letter from Lowell to say that this matter is closed.

 

I wonder how much it hurt to write that!!!!:D:D

[Lee Vodafone Company Rep]

Hi Hwyl56,

 

This's excellent news.

 

Thanks very much for taking the time to come back thread to confirm this.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

[HardYards]

So much of this result is down to your courtesy, professionalism, and quick action. Because of you, Lee, I now have a much better opinion of Vodafone.

 

Take care yourself & thanks again.

 

H.xx

[Lee Vodafone Company Rep]

Hi H,

 

That's very kind over you to say so - thank you.

 

It's always great when we're able to get things resolved for our customers who post on forums such as CAG and if you know of anyone else in need of some assistance with anything Vodafone related don't hesitate to point them in the direction of the Web Relations Team.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[May Fly]

its good that it was sorted out, but what about Lowell pretending to be Vodafone? What happened to the complaint, was this another DCA that just got away with it?

 

Did Vodafone impose any sanctions on Lowell, or did Vodafone actually allow Lowell to act like that?

[Lee Vodafone Company Rep]

Hi May Fly,

 

I can confirm that in this instance the contact made with the OP was as a result of a referral from us.

 

Naturally, should any of our customers raise concerns over contact they've had via a DCA then we're happy to investigate these and provide specific feedback where necessary.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

[HardYards]

its good that it was sorted out, but what about Lowell pretending to be Vodafone? What happened to the complaint, was this another DCA that just got away with it?

Did Vodafone impose any sanctions on Lowell, or did Vodafone actually allow Lowell to act like that?

 

Hi, May,

 

Lowell didn't get away with it in that Lee of Vodafone immediately sorted the problem out. As both myself and OH are in ill health I didn't pursue with a formal written complaint.

 

I did complain to OFT (without luck) but also think, with all respect to Lee who is *great* at his job, that Vodafone should re-consider using the services of a company that uses deceitful practices, especially when harassing sick people for a debt that isn't owed to them.