The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. View the full article
Latest developments are that I've submitted my N180 Directions Questionnaire today. Santander seem to be prepared to proceed to a hearing. I've removed my personal information and attached their defence below. They are saying the charges are statute barred, not penalties and part of their terms and conditions. They also complained about not having the schedule of charges, these were send separately and they have them now. I informed the courts and highlighted Santander had the schedule 3 times previously in my letters, copies also sent to the courts and Santander. Any feedback much appreciated.Defence-redacted.pdf
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?Advantage Finance In the email they replied after I had asked for some money back with "Good morning Kelly, Thank you for sending over the information regarding the caravan being collected and taken back to Newark Auctions. We will now start the process of removing you from the existing credit agreement and will notify the relevant credit agencies to remove our entry from your file. This therefore removes any responsibility you have regarding this agreement. In terms of any refunds owed to you we have reviewed the account and there are no payments that need to be refunded. There were no payments made whilst the complaint was open and the payments made prior to the complaint being raised will be retained for usage. Whilst you advised us that you have not used the caravan, this was your choice and the caravan was available for use and in your possession since the start of the hire purchase agreement, it is reasonable that the payments that would have been due during that period are retained. As a suitable resolution is in place we will now close the complaint. Kind Regards"
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?i get a feeling they are just making it up as they go along giving the fact everything I have read up on regarding rejection always get some sort of money back
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?sorry but it is laid out just like that in the report i have literally copied and pasted to you.
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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