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    • and securing your anon status here  and our sites compliance with GDPR rules IT too 35yrs oh take me back to the days of a KIM-1 .....
    • Sorry my misunderstanding  . . my IT proffesion overcasting my understanding . . .  "pdfs and back up" . . . . I am assuming you have added some notes to my bdfs and uploaded them back for me to see  . . . but clear to me now that you are just advising me on your progress in reviewing the case Thank you
    • Wheels and wheel bolts are clearly mechanical. You're dealing with an organisation here which is gearing up to deny liability. I disagree that the bank can't do anything – and you ought to contact them again and tell them that you are complaining. You are the customer and you are giving them a direct instruction. But in writing – but tell them that you are making a claim immediately and you want reference number for the ombudsman. If Turo are simply an agency which introduces you to someone who is renting out their car, on what basis have they taken the money? It's clear that their status is far more and some independent party not involved in the contract – and at the very least, by taking money I think they have implicated themselves into the contract. I suppose it's a bit like travel agents who when things go wrong, try to say that they are simply an agent and they are nothing to do with the airline or the with the hotel et cetera.
    • Hi sorry for the big paragraph. Will take note.    Thanks for all the advice. I had rented the car for 4 days and it had been fine. On the last day I pulled of and it was like the wheel was egg shaped (ride was really bouncy) I then began to pull over as this was not right and then I felt the whole wheel come off.   I don’t understand how they can say this isnt mechanical. It’s not like I was driving crazy and smashed into a parked car.    As for how how turo works. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. You don’t actually hire the car from turo it’s similar to how air bnb works.    I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental.    I spoke to my bank before I made the post and they said they can’t do anything as the amount is in pending transactions and sometimes rental companies take money if they’re not satisfied with the condition of the car. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was.    How do they have the power to do so as I cannot take my initial rental fee back for unsatisfactory service. I had just driven 100 miles with my 7 year old daughter in the car beside me. Luckily she wasn’t with me when the wheel had come off.    Again, thanks for your help guys
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

done deal car insurance...

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has anyone had any problems with these company ?


i have been waiting 12 days for a refund off them for car insurance i initially had with them , i cancelled it the next day as i was mislead by them ,and im still waiting for a refund anyone else had problems ?

everytime i ring them they tell me yes yes ur money will be back in ur account in the next couple of days and it never seems to happen !!!



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  • 2 weeks later...

I am currently going through hell with Done Deal car insurance. My partner and I have just switched from More Than to done deal as it was cheaper. Done Deal are now requesting proof of my partners 9 or more years no claims, as More Than can only state 6 years or more due to the fact that on their website, when getting a quote on line, one can only select the 5 or more years bar, as the option to say you have more isn't there. I have had to trawl through bank statements dating back to 2006 to find out who our insurers were then so that they can forward on info to more than, who then need to forward this info on to Done deal.......arrrgghh! It has been time-consuming and frustrating to say the least. I'm have still not managed to get this proof as the office at the AA is not open until Monday! If I am unable to get proof, Done Deal are demanding an extra £62 on top of what we have already paid! If we had known this before we would have stuck with More Than, got it cheaper and with no hassle. Oh, I forgot to mention that Done Deal didn't send out a letter until after our '14 day cooling off period' in which we had the right to cancel the policy and get our money back!!! This is the first time we have been with Done deal and it will certainly be the last!

Have you got your money back yet?? Tell eveyrone you know to NOT GO WITH DONE DEAL EVER!!!

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  • 1 year later...

Yes what a load of rubbish i have just recived a letter saying my car insurance has been cancelled due to not reciving prof of no claims this was sent 10 days ago come on you would have got this by now now they are wanting to charge me £54 to start a new policy up what a joke

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  • 10 months later...
  • 2 months later...

Took out comecial vehicle policy with these guys good qote and all looked good


letter 1 an increase in payments

letter 2 another increase in payment

letter 3 as there was a gap between the old insurance (YES INSURANCE) and the new one can I send proff of insurance for those couple of months, replied asking why and explaining the vehicle was in our workshop undergoing major engine repairs at the time..just to be told insurance was cancelled 2 days ago, and we want £59.


Ive just had to pay out over£400 to get the van trailered to a pound..

Class action to get these guys struck off..im up for it


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Well Ive got an update on DONE DEAL INSURANCE


It seems that acording to these guys if there is a break in your insurance (maybe cos like me you didnt need the vehicle or its off the road) they consider it to be fraudulent and will cancell your policy.


another thing they feel its OK to do is to cancell your insurance one day and write to you the next day and send the letter second class post informing you of the cancellation.

So that means you may have been driving for a week uninsured.....


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  • 8 months later...

I am putting in a complaint to Done Deal (and the FOS);

very rude customer services;

do not acccept prima facia evidence of NCD;

my advice is to give these '[problematic]' a wide berth low quotes to pull you in followed by farce.


I will go to small claims to seek redress.


Clues in the name really (Get)DoneDeal !!

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  • 10 months later...

Don not buy of these people and avoid like the plague - just had the misery of dealing with these people. They cancelled my wife's policy after not receiving proof of no claims which was posted in good time. Unlike every other broker on the planet, they weren't prepared to accept a scanned and emailed copy as "they don't trust scanned and emailed documents as customers can lie". Nice. Have been promised a call back within two hours from customer services manager after speaking to the world's worst customer service operative this morning who informed me that it's "no pint in complaining as no-one will refund your premium after cancellation". We'll see in that case; game on.

Will be posting progress from this point onwards

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Step 1 find the CEO/MD

Contact them

Ring them remind them of Distance Selling Regulations

Report them to regulator


:roll:You might be lucky :roll:


>Dear Customer

>Thank you for your email.

>Your policy was cancelled as requested and a full refund has been issued to you.

>£217.28 was issued back to the original card used to pay for the policy on 07.01.2013.

>There is no cover for vehicle XXXXX

>I trust this answers your query.


:roll:Then suddenly customer services wakes up:roll:



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