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    • scan up the agreement to PDF  read upload carefully please   easy peasy if you have that   dx  
    • Understood. Maybe as a first step it would be a good idea to write to Amazon and tell them that I would have selected the prepaid hermes drop-off option, like I always do, but I wasn't able to as that option wasn't available for the laptop. Additionally, after Hermes not collecting the item on two consecutive times with the Hermes home pick-up option, I was advised by a customer service assistant to organize the return myself as there is no point in choosing the home pick-up service for the third time. Following his advice and returning the laptop myself being the only available option to send it back to Amazon, I have decided to organize the return myself. I was told that I can use any of the shipping services. To quote I was told: "I could only find the pickup option. So you could arrange your own return using parcel monkey: www.parcelmonkey.com or any similar service. Keep the receipt and send it to: ...url... And we will refund you the postage fees". I didn't get any other instructions and I did what I was told by the assistant to the letter.  What else should I add? Should I mention anything else?   I understand that. I am not afraid of that, I do think that nothing protects them from having to compensate a consumer where they have failed to take reasonable care in performing the contracted service. They have a general duty of care, and they have also failed to provide the service paid for. I really hope that the judge sees it that way too. But maybe Amazon realize the mistake they made and I won't have to sue Hermes. To be honest I think it is disgusting what they do... There is no way to lose a package of 70X40X15. It is way too big. And what are the chances that they lose another package of mine that I send with the laptop at the same time? Obviously someone stole them. What else could have happened? How can they not find the driver who was responsible for the package at the time of moving it from the ParcelShop to the sorting warehouse? And if something happened to the car/driver, it must be logged somewhere. And I would like to see that log (I actually asked them to provide that in my last letter). The whole thing is just unbeliavable.
    • if other details match and this is as a result of say a marriage then yes. CCJ's are not against an address.    
    • Thanks DX and BN.   He did keep saying he’s done loads of parking cases in the past, over the 10 years he’d been doing it, so as you say he’s bound to have come across VCS stuff before isn’t he.   hopefully that’s the case then he just wants to go through it in a bit more detail. Either way you have given me a lot more confidence again now thanks.
    • From Alasdair Macleod , 40 years in stockbroking and financial  analysis  The Eurozone is bust. The deterioration of TARGET2 imbalances have been hardly noticed, but in recent months it has been alarming. Despite official denials over the years that it is a matter of concern, it is increasingly obvious that the national banks of Italy, Spain and other nations with increasing bad debts are hiding them within the TARGET2 system. The first wave of Covid-19, which is leading to bankruptcies throughout the Eurozone, is now being followed by a second wave, which will almost certainly take out a number of important banks, in which case the cross-border euro system will implode.   https://www.goldmoney.com/research/goldmoney-insights/the-destruction-of-the-euro
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Calamoli v Egg - CCA No Signiture/Tick & Strange Letter? Please Help Me.

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Hello, could somebody please help me regarding paperwork received from Egg in response to my CCA request? The CCA request was originally sent on 10/03/09 & I did not receive the paperwork until December 09, although I have been hounded by DCA's for many months, despite informing them that the account is in dispute, awaiting Egg's response. They are now threatening court & because of serious personal & health problems, I am very behind with my mail & worried sick.


I'm back with a vengence now & really need to go for it but I desperately need some good advice if possible please (This is the 1st CCA/enforcability for a credit card that I have tackled so I would really appreciate your help.)


The paperwork they have sent is basically a load of printed sheets with some very basic info about me on the 1st couple of pages, the rest seem to be a load of "computer churn" as I call it - spread out over 23 pages. There is no signature or tick box that I can see - no handwriting whatsoever.


The covering letter that was on top reads:


Dear Mrs - - - - -

Your Credit Agreement Request


Further to your recent (9 months is recent:-?) request for a copy of your credit card agreement, we enclose a true copy of your agreement with Egg.


The true copy provided:


Reproduces the original terms & conditions of your agreement together with the original interest rates, as accepted by you at the time of your application.


Does not include the signature box, signature or date of signature as in accordance with Regulation 3(2)(b)(ii) of Consumer Credit (Cancellation Notices & Copies of Documents) Regulations 1983; we are not required to provide them.


In addition, we have enclosed for your information your current terms & conditions.


Your account is currently in arrears. The amount outstanding on your account is ****. Please refer to section 2 of the current terms & conditions which confirms when payments fall due to be paid under the agreement & the basis for calculating the amount of payments due.


This completes our obligations under the Consumer Credit Act 1974 including related regulations and satisfy your section 78 request.


For the avoidance of doubt the fact that you have made a section 78 request does not entitle you to withold your regular monthly payments; as such you should ensure you continue to make your monthly payments.


If you are having difficulty in making your payments, or staying within your credit limit, please contact our Collections Dept on 0845 6000 296 who will be pleased to help.


If you have any further questions or require additional information, please contact us in writing at the address provided.


Yours sincerely


Steve Birkinshaw

Head of Transaction Services

UK Consumer.


I am quietly holding my breath & praying that some of you great people will be able to give me some hope regarding their reply. Obviously, i'm very inexperienced in this area & don't dare voice my thoughts (maybe it's just wishful thinking). Hopefully, you can put me out of my misery, one way or another.


This company have completely fleeced me, then piled on horrendous amounts re charges, while I have been hospitalised/undergoing treatment & like a lot of people, I could really use a bit of good news. Talk about kicking you when your down. They have had way more back than I ever used so I don't feel in the wrong to hope for the chance of unenforceability.


I will keep researching & trying to teach myself of course but given the threats & delayed timeframe (my fault I know) I would be so grateful for some wisdom & advice as a matter of urgency. Please help me if you can.


Thank you so much for your time.


Best wishes to all



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I'm guessing that you took this out on the internet.

Some agreements have a tick in one of the boxes which is supposed to

replace your signature, obviously we can't sign anything on line.

I would be of a mind to keep it in dispute but I'm not up on Egg agreements especially those done on line.

Hang in there I'm sure someone with the knowledge of Egg will be along soon. In the meantime click onto the Egg forum and have a good read of the threads it will give you a bit more insight into Egg agreements.


I have no legal training my knowledge comes from my personal life experiences

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Hi DG, thanks for the advice - i'm really hoping an Egg expert will take pity on me sometime in the near future. Excuse my ignorance but you have advised me to click on the Egg forum...I thought I had:oops: Obviously, i've got a lot to learn. I've been reading other threads all day but i'm finding it really confusing & I guess it can't be helping that i've posted in the wrong place. Could someone please point me in the right direction so that I can find an Egg expert or two?


My scanner won't work now but i've managed to take some pretty legible (I hope) photo's of the paperwork/CCA they have sent. Now i'd really like to post them in the right place & have someone take a look if at all possible. There are 20 odd pages though & I'm not sure if they are all part of the CCA?


I'm going to keep trying to make some sense of it if it takes all night - I can't sleep anyway - too stressed.


By the way, you are correct, it was an online application from approx 2000/01.


Any advice gratefully received.


Regards, Michelle.




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Hi Calamoli.....electronic signatures only came in to force in 2004 - http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/152384-help-dca-chasing-me.html#post1618550 HOWEVER due to recent cases they have to provide the terms at the time you took out the agreement (have they done this ?), and don't have to provide a signed copy.....you might find this interesting too - http://www.consumeractiongroup.co.uk/forum/legal-issues/173201-why-you-shouldnt-use.html Was there any PPI added ?

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.


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