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    • Just to update everyone.   Witness statement, ROP letter and alleged credit agreement filed at court this morning.  I have also sent them the same which they will receive tomorrow morning.   There is nothing on my credit files, nor any searches.  The default dropped off my file a few months ago after 6 long years.  My file is completely clean now, and I'm hoping it stays that way.        
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    • you get the council involved then as the noise is nuisance. You will need to keep a diary but whislt you are on to the council you ask them to see if they cna inspect the property as you belive that the works being doen come under building control and possibly breaching the London Fire Acts ( or similar for most cities) hopefully tey will send someone round and then tell you if they are happy or not with what they have seen. That will help you decide how you want to play things
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Lefty

Calling all BAYV Customers - Your help is required

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perhaps a suggestion here is you forward your complaint also to the oft as i am aware they are getting a lot of complaints about this company.im also told that watchdog may be looking at this company also.i am in a situation where i am preparing legal court papers with regards a washer last year burst into flames burning my kitchen down.yes not very good at sorting things out all talk not a lot of action.but i was told that my complaint is against the company who granted the finance for the goods not the supplier.my action then would be against dunraven finance not buy as you view but looking it up both these companys are part of buy as you view holdings.so what im saying is you have gone through a horror story and disgracefull behaviour by the company employers with regards to the bullying.your story is so similar to many that have been told on the web.dont give up make people aware.

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Hello, Thank you Lefty for your feedback and I understand about said * names *, A update for you.

 

Today I was called by the Regional Sales Manager who thus informed me he knew nothing of my compliant to such detail as I explained on the phone and that He was not given the full facts, Yes he was aware there was a issue but he did not have the power alone to resolve this and that there is a * TEAM * who deal with such matters and that by going to Trading Standards they will work with them to resolve such issues ongoing !?!?!? Question: WHY DOES IT HAVE TO GET THAT FAR ?!?!?!?

 

Any how I am now told that said person above will have someone call me tomorrow to discuss this matter and the Regional Sales Manager will come back to me Friday with more information.

 

All other avenues are exhausted as now they know who I am at BAYV Offices and thus suddenly my account doesn't exist or they cant find said person I need to talk to !

 

So from tomorrow I will give you a update of said call, and then Friday as to the situation then.

 

Many thanks to you for this forum and its Admins,

And to those in the same predicament..

 

DON'T BACK DOWN DON'T GIVE IN !!!

 

P.S: Sweets On The Move, * im also told that watchdog may be looking at this company also * I too have been informed that and in due course Watchdog will be appealing for more information and so I have prepared my case and will be forwarding it to them in due course of said appeal, I suggest ALL compliantees on here do same.

 

Will keep you updated on such matters. ;)


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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Hello, Thank you Lefty for your feedback and I understand about said * names *, A update for you.

 

Today I was called by the Regional Sales Manager who thus informed me he knew nothing of my compliant to such detail as I explained on the phone and that He was not given the full facts, Yes he was aware there was a issue but he did not have the power alone to resolve this and that there is a * TEAM * who deal with such matters and that by going to Trading Standards they will work with them to resolve such issues ongoing !?!?!? Question: WHY DOES IT HAVE TO GET THAT FAR ?!?!?!?

 

Any how I am now told that said person above will have someone call me tomorrow to discuss this matter and the Regional Sales Manager will come back to me Friday with more information.

 

All other avenues are exhausted as now they know who I am at BAYV Offices and thus suddenly my account doesn't exist or they cant find said person I need to talk to !

 

So from tomorrow I will give you a update of said call, and then Friday as to the situation then.

 

Many thanks to you for this forum and its Admins,

And to those in the same predicament..

 

DON'T BACK DOWN DON'T GIVE IN !!!

 

P.S: Sweets On The Move, * im also told that watchdog may be looking at this company also * I too have been informed that and in due course Watchdog will be appealing for more information and so I have prepared my case and will be forwarding it to them in due course of said appeal, I suggest ALL compliantees on here do same.

 

Will keep you updated on such matters. ;)

 

I have actually sent an email off to watchdog with all my experiences with Buy As You View . I was also bullied and harrassed by an employee ,even ringing the cafe i went to ,asking to speak to me . Then calling to my home stating he was a debt collector showing me writing on a balance sheet stating 'customer has probaly sold goods as she is a drug user ,a friend of mine was present at the time ,i was in a state of upset and worry .I had been ill and my account had slipped into arrears ,but that does not give them the right to treat people this way .They ended up taking my television ,but writing off the pc as a goodwill gesture ,well more like worried of the accusation made falsely about me being a drug user . Of course Buy As You View have no record of this in July 2007 . I was a customer with this company from approx 1990 up until 2007 firstly Just Rentals,before changing its name to Buy As You View ,and this is the way I get treated by top manager such as Graham Clarke Chief Executive Of Buy As You view . I wont stop until this company are seen for what they really are ,the statement they gave my local trading standards was they have had their legal team to look into my complaint and they have done nothing wrong .what a joke . However I did get a reply off the Office of fair trading ,attatched to the email was a complaint form to download which I sent off to them .

Edited by hazeleyes68

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Hello, Thank you Lefty for your feedback and I understand about said * names *, A update for you.

 

Today I was called by the Regional Sales Manager who thus informed me he knew nothing of my compliant to such detail as I explained on the phone and that He was not given the full facts, Yes he was aware there was a issue but he did not have the power alone to resolve this and that there is a * TEAM * who deal with such matters and that by going to Trading Standards they will work with them to resolve such issues ongoing !?!?!? Question: WHY DOES IT HAVE TO GET THAT FAR ?!?!?!?

 

Any how I am now told that said person above will have someone call me tomorrow to discuss this matter and the Regional Sales Manager will come back to me Friday with more information.

 

All other avenues are exhausted as now they know who I am at BAYV Offices and thus suddenly my account doesn't exist or they cant find said person I need to talk to !

 

So from tomorrow I will give you a update of said call, and then Friday as to the situation then.

 

Many thanks to you for this forum and its Admins,

And to those in the same predicament..

 

DON'T BACK DOWN DON'T GIVE IN !!!

 

P.S: Sweets On The Move, * im also told that watchdog may be looking at this company also * I too have been informed that and in due course Watchdog will be appealing for more information and so I have prepared my case and will be forwarding it to them in due course of said appeal, I suggest ALL compliantees on here do same.

 

Will keep you updated on such matters. ;)

 

There are also reporters of BBC looking to do a programme on Buy As You View . Message me if you would like the details .

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Post update for you, I am a member of Facebook and now found a BAYV page for dissatisfied customers ! Here is the link I strongly suggest you join this group as it is up to 266 members already.

 

Many thanks.

 

 

Link Welcome to Facebook


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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Also this morning Trading Standards have called me and are very interested in this case ! So it seems this is snowballing and becoming a serious problem for BAYV but then no less then they deserve !


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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I was the first employee of Just Rentals (BAYV) at the start of the company in June 1976. The company was started by my late Father in Law. He must be turning in his grave at the situation with the present BAYV format because he had good standards and values. Sadly he died within a few years of the company formation and if matters had turned out differently, none of this adverse information would have been in evidence. The problems seemed to arise when he joined up with a company based in Tonypandy which was run by some old work friends. My observations shocked me with some of their activities which were directed from the top. The Managers that ran the sales force spent most of the day at various pubs whilst the sales door knockers weaved their web of lies to the customers. It seemed to me that this crowd were worse than the Mafia, and I should know as I was instructed to do their dirty deeds. Has anyone taken the problems to their local MP to look at their activities?

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buy as you view !! wish it were that simple

I have had the most misfortunate experience like alot of others on here of getting a tv then a cooker and then a laptop from this company. until jan this year i would of stated that the service was a bit sporadic but fair till i read my agreements haha i nearly died!

Anyweay i got a new collector having emptied my meter in jan told me i was 39 pounds short which then went to 35 if i payed cash there and then !! i thought must be a one off as my meter was always on full call etc when they were due. low and behold march came and this time i was 68 pound short i cudnt believe it . i wasnt happy the collector had began counting before i got in the room . anyway a few days later on a thurs he called i was in hospital with my ill son . my 14 yr old daughter answered the door to two men in a van saying they wanted the money i owed called her a liar and said i was in and grilled her at the door for 5 mins i got a call from a very upset girl. thats where my complaint began by this time my collector dean said i owed 70 odd quid . he came back on the sat my partner told him he was on the take and he then said we owed 99 quid . he drove off quickly . i complained thru area manager who assured me was being dealt with internally and a debt manager wud visit 6 weeks later i was still waiting when i recieved a letter from bayv threatening to take acvtion i now owed 300 quid . i rang the customer service centre a joke in its self two days running but eventually got through to a nice girl who said she would help !! I got the area manager again who wudnt believe i hadnt been visit4d for 6 weeks by his debt manager , and it went from there after having to prove i am in way a liar and having the area manager come out to my home to empty my meter i think the penny finally sank his team are a bunch of crooks!! sunderland area beware they lie intimidate and steal . i will help anyone else on here as i truly believe this is the worst company i ve ever had anything to do with

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ive signed the petition and e mailed watch dog nothing will ever get done until this company is exposed !!

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Hi there, I am sorry to hear that you have had some problems with us.

 

I have located your file and can assure you that our Customer Services Director is looking in to the issues you have raised and she will get back to you shortly.

The Regional Manager that you mentioned has contacted me directly as well.

 

Best regards

BAYV

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Hi there, I am sorry to hear that you have had some problems with us.

 

I have located your file and can assure you that our Customer Services Director is looking in to the issues you have raised and she will get back to you shortly.

The Regional Manager that you mentioned has contacted me directly as well.

 

Best regards

BAYV

 

 

Regarding who ? Sorry but you didn't say a name and so I am unsure as to whom your referring to ! Please clarify that.

 

Many Thanks.


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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Have had several messages in past of the same ,yet they always seem to work their way out of dealing with complaints from experience

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Regarding who ? Sorry but you didn't say a name and so I am unsure as to whom your referring to ! Please clarify that.

 

Many Thanks.

 

Exactly ,who ?? professional ,not .

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I am currently working on a CAG "Buy as You View" customer advice factsheet - a similar item to our existing CAG BrightHouse factsheet which you may have already seen. If you haven't, you can view it HERE.

 

CAG has received a lot of complaints about BAYV recently.

 

Although BAYV has been trading for quite some time longer than BrightHouse, their business model is very similar, although there does appear to be one or two subtle differences. The most noteable difference is the requirement of a TV coin meter to make payments.

 

This is one bit I am particularly uncomfortable about, because this means the customer MUST allow BAYV reps into their home to empty it. (Once money has been put into the meter (which belongs to BAYV) the money THEN instantly becomes the PROPERTY of BAYV, and by denying access to it could be considered as theft - and by opening and emptying the meter yourself would almost certainly be seen as theft... and criminal damage!)

 

This creates a bit of a legal grey area, one (it would seem) BAYV are quick to exploit if repossessing goods - with or WITHOUT any kind of court order.

 

I am also concerned about agreements being re-financed mid term - and, I understand, having remaining interest carried over into new agreements. And, of course, refinanced agreements appear to cause the customer to lose any accrued rights regarding early settlement and repossession rights.

 

I am also very keen to learn more about the company's "optional" service cover, and theft and accidental damage cover policies. These policies are usually worthless as the Supply of Goods (Implied Terms) Act 1973 provides all the rights a customer needs - although, it has to be said, BAYV are the ONLY rent-to-own company I have seen that states "your statutory rights are unaffected" in relation to their service cover policies on their website.

 

I am currently in the process of obtaining BAYV agreements (hire purchase, service cover and theft/accidental damage cover) for research, and have spoken to a several BAYV customers already. I did invite BAYV to assist (from the start) with this factsheet, but the company declined - telling CAG:

 

"..We are pleased that CAG has given us the opportunity to resolve some customer issues that have appeared on the site. You have also given us some insight into enhancing our internal customer service programme to improve the overall Buy As You View customer experience. We also love the idea of a publishing a Fact Sheet. However, we have decided to work on one for our own website rather than one for the CAG forum.."

 

I will, of course, give BAYV the opportunity to view the completed CAG factsheet (and comment in an official capacity) before it is published here.

 

In the meantime, if anyone wants to assist (horror stories, good service stories, etc) please contribute to this thread.

 

Many thanks

 

Cheers

Lefty

 

Interesting Left

 

We need you to telephone Buy As You View today! — Church Action on Poverty

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With regards to the consumer programs, I was also approached by Duncan Kennedy. Has anyone spoken to this guy?

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I am currently working on a CAG "Buy as You View" customer advice factsheet - a similar item to our existing CAG BrightHouse factsheet which you may have already seen. If you haven't, you can view it HERE.

 

CAG has received a lot of complaints about BAYV recently.

 

Although BAYV has been trading for quite some time longer than BrightHouse, their business model is very similar, although there does appear to be one or two subtle differences. The most noteable difference is the requirement of a TV coin meter to make payments.

 

This is one bit I am particularly uncomfortable about, because this means the customer MUST allow BAYV reps into their home to empty it. (Once money has been put into the meter (which belongs to BAYV) the money THEN instantly becomes the PROPERTY of BAYV, and by denying access to it could be considered as theft - and by opening and emptying the meter yourself would almost certainly be seen as theft... and criminal damage!)

 

This creates a bit of a legal grey area, one (it would seem) BAYV are quick to exploit if repossessing goods - with or WITHOUT any kind of court order.

 

I am also concerned about agreements being re-financed mid term - and, I understand, having remaining interest carried over into new agreements. And, of course, refinanced agreements appear to cause the customer to lose any accrued rights regarding early settlement and repossession rights.

 

I am also very keen to learn more about the company's "optional" service cover, and theft and accidental damage cover policies. These policies are usually worthless as the Supply of Goods (Implied Terms) Act 1973 provides all the rights a customer needs - although, it has to be said, BAYV are the ONLY rent-to-own company I have seen that states "your statutory rights are unaffected" in relation to their service cover policies on their website.

 

I am currently in the process of obtaining BAYV agreements (hire purchase, service cover and theft/accidental damage cover) for research, and have spoken to a several BAYV customers already. I did invite BAYV to assist (from the start) with this factsheet, but the company declined - telling CAG:

 

"..We are pleased that CAG has given us the opportunity to resolve some customer issues that have appeared on the site. You have also given us some insight into enhancing our internal customer service programme to improve the overall Buy As You View customer experience. We also love the idea of a publishing a Fact Sheet. However, we have decided to work on one for our own website rather than one for the CAG forum.."

 

I will, of course, give BAYV the opportunity to view the completed CAG factsheet (and comment in an official capacity) before it is published here.

 

In the meantime, if anyone wants to assist (horror stories, good service stories, etc) please contribute to this thread.

 

Many thanks

 

Cheers

Lefty

 

[/url]

Says it all ,Graham Clarke pulled out of a meeting with customers .read on ....

 

http://www.church-poverty.org.uk/campaigns/closethegap/ripofftvphoneaction

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With regards to the consumer programs, I was also approached by Duncan Kennedy. Has anyone spoken to this guy?

 

which programme is that with ?

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Regarding who ? Sorry but you didn't say a name and so I am unsure as to whom your referring to ! Please clarify that.

 

Many Thanks.

 

 

Here is an example in how Buy As You View treat their customers and correspond with them ,the people who are lining their pockets and making them very rich

 

We need you to telephone Buy As You View today! — Church Action on Poverty

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I think ALL members should fill out this form forthwith, Watchdog are currently making a new series for September, lets make Buy As You View the first company of the series !

 

BBC - Watchdog - - Got a story

 

Remember to send them links of Here, Facebook, and all the links Hazel Eyes has put up !

 

Many Thanks.:)


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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Perhaps now it would be a good idea to contact BBC4, giving them a update, as well as The News Of The World, and Channel 4 Investigations !

Who knows one of them might pick up the story.


Why choose to be normal when life is so much different from a abnormal view. M.D.S.

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2369 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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