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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Northern Rock agreed to repay but no payment!!!!!!!!


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I complained to Northern Rock over a year ago, which was initially knocked back. But received a letter on 22.01.10 stateing they have completed an internal review and have agreed to repay my PPI and interest. (nearly £3000.00)

I signed the agreement and hand delivered it to Northern Rock Head office, It was taken from me and logged in a book to confirm they had received it. However the next day I rang them to confirm they had received it but they had not!!!!! They agreed to send out a new agreeement in the post which they did, I posted this back the next day. I then received a thank you letter which stated that payment would go into my account within 10 working days.

Well 10 workjing days came and went and still no payment. I called the on the 10th day and I called then and was told that there had been problem and because payment were being made from another dept there had been a problem and payment could!! now be in 28 days. I have had no letter of explantion and asked to wait until today. However payment still not in my bank.

 

I'm really not sure what to do now, can anyone help:-?:-?:-?

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There are only 2 things to do:- wait it out or sue them.

 

There is no point in making a normal complaint because it will take too long and presumably, by that time they will have paid.

 

If you sue them, by the time you have sent your letter before action and then issued the claim, there will only be about another 10 days to wait and it seems hardly worthwhile going to the trouble.

 

I suggest that you prepare to sue them.

Send them a stiff letter pointing out that these delays are not acceptable and that the new delay which they have proposed will be the last one which you will put up with.

 

Tell them that if the money is not with you by the 28 days deadline which they have proposed that you will use them immediatly on the 29th day without any further notice and that you will be suing them for restitutionary damages which will be far more than the interest which they are proposing to pay you.

 

Do not make these threats if you don't intend to carry them out.

 

Meanwhile, what is the rate of interest which they are proposing to pay you? Is it just the interest which you have paid on a PPI loan anyway or are the paying you addtional interest?

 

If they are not paying you additional interest calculated at at least 8% on a daily basis then once the money is in the bank, you whould write to them and tell them that the matter is not over and that you want this rest of your money.

 

Do not sign an F&F agreements with them.

The money is yours and it is yours unconditionally.

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my mother is currently in the same position with northern rock, her letter arrived back at complaints dept in newcastle on 28th and they also quoted 10days, she has called up and been told it would be done by the end of last week, and guess what still waiting, apprantley when she called it had to tranferred to leeds to make the payment,they have told her it at leeds now, but thats all, i wonder how many other there are, hope it soon arrives.

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