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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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BO & S no reply to CCA


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I sent a CCA request to BO&S and it expired on Monday (12+2 working days) and haven't heard anything from them. This related to a loan a took out with IF in 2004 and have had numerous communication with BO&S; also paying them a reduced monthly payment since 2006.

 

The account at CRAs shows to be defaulted and ended in 2006, although I don't have any paperwork with this info on.

 

 

I'm guessing my next steps would be to send the account in dispute letter and stop payment? Not sure if they do have a copy of the document, but I do.

 

Also, could they record a default against me (or adapt the current one) after I do this?

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Bump

 

Received a reply today from card services at Halifax saying the reference I provided doesn't relate to a credit card in their system.

 

Hmmm..... not, because it's a loan reference you muppets!

 

Well, should I send them a letter correcting their mistake or just send the account in dispute letter and stop payment?

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It might be a good idea to correct THEIR error, you can still put the account in dispute until such times as they have resolved your complaint.:)

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It might be a good idea to correct THEIR error, you can still put the account in dispute until such times as they have resolved your complaint.:)

Thanks CB.

 

I popped a short paragraph at the start of the dispute letter and sent it yesterday.

 

 

Just have one question: should I stop payment to encourage them to act? Or just reduce to a token payment of £1 (current monthly payment is circa £60)?

They defaulted and ended the account (according to CRA files) in 2006 - although I have not record of these.

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Thanks CB.

 

I popped a short paragraph at the start of the dispute letter and sent it yesterday.

 

 

Just have one question: should I stop payment to encourage them to act? Or just reduce to a token payment of £1 (current monthly payment is circa £60)?

They defaulted and ended the account (according to CRA files) in 2006 - although I have not record of these.

 

Not absolutely certain what you mean by "defaulted and ended" the account.

 

Are you saying you received a Default Notice, or that they recorded a default on your Credit reference record ?

 

If you received a Default Notice, can you please let us know the date it was issued, how it was sent (ie 1st class, 2nd class or UK Mail) and what date were you given to remedy the default.

 

If you received a Default Notice, and continued to pay then I think that would allow them to issue a further Default Notice.

 

Do not confuse a Default Notice with a default recorded at the CRAs, those can and will probably be updated regularly by the Original creditor.

 

The decision to pay or not to pay is a choice only you can make.

 

I guess you could reduce the token payment in order to focus their minds, but be ready for a barrage of calls (if they have your phone number) and threatening letters.

 

In theory, if they dont produce a copy of the CCA, then the only thing they are not permitted to do is take court action. They may however, sell the account on to a DCA.

 

HTH

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Uploading documents to CAG ** Instructions **

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi CB,

 

Apologies, mean on the CRA records; there is a default for 08/2006 and the end date is the same. No, I haven't got a copy of the default notice and pretty sure they never sent me one, as I've got a file with all the correspondence in.

 

Just a bit confused with default and end date on CRAs - as I thought they wouldn't be able to issue another default; ah well.

 

I think I will reduce the payment to £10 or so, and I've just got truecall so I'll expect their delightful letters to come through in the next week or so:)

 

Thanks

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Hi CB,

 

Apologies, mean on the CRA records; there is a default for 08/2006 and the end date is the same. No, I haven't got a copy of the default notice and pretty sure they never sent me one, as I've got a file with all the correspondence in.

 

Just a bit confused with default and end date on CRAs - as I thought they wouldn't be able to issue another default; ah well.

 

I think I will reduce the payment to £10 or so, and I've just got truecall so I'll expect their delightful letters to come through in the next week or so:)

 

Thanks

 

Righto, well a default is a marker placed on the CR files by the Original Creditor and will stay there for 6 years. I am sure they can only place one. But that would need to be confirmed by someone with more knowledge.

 

It is interesting that you havent received a Default Notice. That is a statutory requirement that allows you time to remedy the breach of arrears within a given time.

 

If they have issued a Default Notice, then unless you made the remedy then they wouldnt be able to issue another of those.

 

Had you thought of sending for a Subject Access Request. It will cost £10.00 and you should receive all the information they hold on you. Sometimes, not always, you will get a copy of the agreement in that.. you should be able to work out from the communication logs if a Default Notice has been issued.

 

HTH

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks, CB.

 

I was under the impression that once the CRAs showed a default and account end date that the creditor was not able to then issue another default (because essentially the account is closed). Although, that might be wishful thinking.

 

I already have a DSAR outstanding with HBOS - for this loan account and two credit cards - due back the first week of March. I want to claim back some unlawful charges on the CCs so I'll see what is included when everything arrives.

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If you have a subject access request outstanding, you should chase it up.

 

Do you have proof via Royal Mail recorded or special delivery receipts that it was received by the creditor ?

 

Send them a reminder that they havent fulfilled your request, give them maximum of 14days to comply then either make a complaint to the Information Commissioner or issue a N1 claim through the courts for non compliance.

 

You do have to keep on top of things.

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Uploading documents to CAG ** Instructions **

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Sorry, CB. In outstanding I meant that it was yet to get to me, not that the time limit had expired.

 

They sent the DSAR the other day - albeit not all of the information was there:rolleyes:.

 

Looks like a strong worded letter is off to them tomorrow pointing to the fact that I have 3 accounts with them and not 2 1/2:).

 

Oh, and yes, always ensure I have proof of delivery, you never know....

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  • 2 weeks later...

Okay, finally received a reply from IF/Halifax.

 

I've attached what they sent in a pdf, although I think the only relevant info is on pages 9 and 10 that contain the details of the loan. Pretty sure all the prescribed terms are there, but just want to be sure.

 

Also, interesting closing sentence in the cover letter they sent:

 

"For the avoidance of doubt, the Consumer Credit Act 1974 does not prohibit collection activity when an account is in dispute."

 

 

Cheers

IF CCA Reply.pdf

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Also, interesting closing sentence in the cover letter they sent:

 

"For the avoidance of doubt, the Consumer Credit Act 1974 does not prohibit collection activity when an account is in dispute."

 

 

Cheers

 

As you say, it looks ok. It might be good to have a few other people have a look at it though for confirmation and also to have a look at the figures for you. Especially the Payment Protection Insurance.

 

What that closing sentence means as regards to "collection activity" is that they can phone, write, pass your account over to a DCA to to harrass you, etc. However, unless they have a fully valid contract then they would not be able to proceed to take you to court. :)

 

Righto, the Insurance side of things. Did you ask for that, or were you "persuaded" to take it out. Was it of any benefit to you, would it have fully covered you if you were unwell. Were you told that your chances of obtaining the loan were better if you took it out ?

 

Also, is it a joint loan ?

 

I will flag the post for others to pop in and comment. It might also be a good idea for you to pop Intelligent Finance into the CAG search engine and see if there are other CAGers with the same type of loan.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks, CB.

 

Thinking back, I'm pretty sure I applied for the loan online and the PPI was automatically selected, or in a way that you had to choose it.

 

It is not a joint loan.

 

On the PPI, should I send a letter asking for information from IF about it? I've already got a DSAR with Halifax, but they've been slow at sending things, stuff comes in bits and is incomplete, other information (including information on the loan account) hasn't yet turned up. Have done the LBA letter, just waiting another week for the time to rund out on that and then going to contact the ICO.

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Yes, I would ask for the information. If they have provided statements then there should be an entry that shows it has been charged for.

 

If this was an online application then there is every chance that you would not have been able to proceed without clicking the button.

 

On page 3 it says you have "asked" us to provide you with the ASU. To me that implies actually speaking to someone. If you werent talked through whether or not the insurance was a suitable add on or provided with information for you to make that decision for your self then I guess you could have a claim for mis sell.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks, CB.

 

I'm sure I applied online, was sent the forms and all I had to do was sign and return them.

I'll wait to see what happens this week and take action if I need to.

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  • 2 weeks later...

I've checked the agreement in pages 8-9 of the pdf and it looks OK to me - ie it is enforceable.

 

Whether they can collect or not on an agreement in disput depends on why it is in dispute. If it is in dispute because they have not complied with their obligations under the CCA 1974 they can't. In your case, of course, they have complied.

 

 

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I've checked the agreement in pages 8-9 of the pdf and it looks OK to me - ie it is enforceable.

 

Whether they can collect or not on an agreement in disput depends on why it is in dispute. If it is in dispute because they have not complied with their obligations under the CCA 1974 they can't. In your case, of course, they have complied.

 

Yeah, continuing payments now. Just need to see if I can claim my PPI back though ;).

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