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    • Wheels and wheel bolts are clearly mechanical. You're dealing with an organisation here which is gearing up to deny liability. I disagree that the bank can't do anything – and you ought to contact them again and tell them that you are complaining. You are the customer and you are giving them a direct instruction. But in writing – but tell them that you are making a claim immediately and you want reference number for the ombudsman. If Turo are simply an agency which introduces you to someone who is renting out their car, on what basis have they taken the money? It's clear that their status is far more and some independent party not involved in the contract – and at the very least, by taking money I think they have implicated themselves into the contract. I suppose it's a bit like travel agents who when things go wrong, try to say that they are simply an agent and they are nothing to do with the airline or the with the hotel et cetera.
    • Hi sorry for the big paragraph. Will take note.    Thanks for all the advice. I had rented the car for 4 days and it had been fine. On the last day I pulled of and it was like the wheel was egg shaped (ride was really bouncy) I then began to pull over as this was not right and then I felt the whole wheel come off.   I don’t understand how they can say this isnt mechanical. It’s not like I was driving crazy and smashed into a parked car.    As for how how turo works. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. You don’t actually hire the car from turo it’s similar to how air bnb works.    I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental.    I spoke to my bank before I made the post and they said they can’t do anything as the amount is in pending transactions and sometimes rental companies take money if they’re not satisfied with the condition of the car. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was.    How do they have the power to do so as I cannot take my initial rental fee back for unsatisfactory service. I had just driven 100 miles with my 7 year old daughter in the car beside me. Luckily she wasn’t with me when the wheel had come off.    Again, thanks for your help guys
    • That should be all that you need there. FYI - I know that it's probably not the best way, but I have used social media to achieve a better outcome previously, as well as Trustpilot reviews in parallel with formal complaints through the financial ombudsman, and motoring ombudsman. I have also used the Action Fraud Police website to generate a complaint which then gave me a reference number to use to dispute a credit card transaction with the bank as I was charged for car rental insurance twice. You probably know all of this but just thought that I would post that in case. Good luck and thanks again! 
    • Hi there   Thank you for your response and the clear explanation, Very interesting to read and digest . . . and an eye opener.   Regarding the pdfs  . . . did you add comments on the pdfs I uploaded and all I have to do is to redownload them and see your notes?  is that correct?   Regards  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Looking for some knowledgeable recommendation on which TV format is best LCD, Plasma or LED? I don't have a high definition box yet however will be getting one in a couple of months times, have Blue ray player and will be connecting my PS3. I'm looking ideally for 37 to 40 inch set.


Thanks in advance for any help

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I upgraded my TV last year and went for an LG 32" LCD and am more than happy but i agree there is a minefield to choose from. As well as screen quality i also considered other built in options like Freeview, HDMI and Audio points. Heres a helpful link to a comparison review between LCD and Plasma. Good Luck in choosing.


Difference between Plasma and LCD TVs - Editorial

If I have been helpful please tickle my scales or better still contribute to CAG.

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You can sometimes get dead pixals show up as Bright spots when they fail. Not often nowadays.

At work we tested plasma v LCD and came to the conclusion that plasma

(a gas) give smoother more life like images especially on films.

I work at a Uni in AV so I have seen it all in my time - From 1/2" portable ? reel to reel b/w recorders through to High def sd camcoders how times have changed.:)

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We recently got a 37" Sanyo for £350 and the picture clarity and quality of colours is far better than any Samsung or other top makes that we had in the past. Best thing we ever bought IMO. It has every possible connection ie HDMI, VGA USB ect ect.


I will always buy Sanyo when it comes to TV's from now. Experts now think that LCD are now on par with Plasma and they have a longer lifespan.



If all else fails, kick them where it hurts and SOD'EM;)


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Morrisons are doing a 37" Full HD LCD TV at the moment for £327.00.

It is made by a company called Techwood (whom I must admit, I've

never heard of). It has pretty good reviews and comes with a 2 year

manufacturers warranty. You won't get much cheaper than that for

them sort of specs. I can't post a link as it is not allowed, but I found

out about them on Martin Lewis' Money Saving Expert site.



If all else fails, kick them where it hurts and SOD'EM;)


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I have plenty of experience with LED BALLOONS.


My jokes always go down like them.:p


Including this one:D



If all else fails, kick them where it hurts and SOD'EM;)


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On a more serious notes. I believe that LED's are the Betamax's of the Telly world. Which in my book is a bad thing.



If all else fails, kick them where it hurts and SOD'EM;)


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The best way to find the best LCD TV that fits your budget is to read the expert reviews of some brands. Doing the extra time researching will reap its dividends in the end and you will be rewarded with the thought that you have made the best decision with your selection. Hope this helps.

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I've got a Samsung 40" LCD which is about 3 years old now, the picture is fantastic when connected to a V+ box with a HDMI cable.


Reference the LED TV, correct me if I'm wrong but i think you are referring to a LED Backlit LCD TV right? Most LCD TV's come with a CCFL backlight whereas some of the newer ones come with a LED backlight. LED BL will obviosuly give lower power consumption, potentially a more uniform light fill and thinner panel.


Unless off course you are referring to OLED which are relatively new and quite expensive?

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