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Pudding79 vs HSBC


pudding79
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Hello

 

I have a couple of questions relating to HSBC.

 

I recently got a reply from HSBC refusing to refund my charges on the grounds that the OFT report published 5th April 2006 only relates to default charges on credit card accounts.

 

Is this true? First Direct refunded me my charges on my current account (although of course maintaned they were not illegal), and I sent them the same letter.

 

They then invite me to escalte my complaint to the internal complaint handling procedure (Service Quality Team) and provine me with an address in Leeds.

 

Is this the best action or is there someone better in HSBC to complain to?

 

I would really appreciate some advice.

 

Thanks!

 

G

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