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Abbey and DPA


Natasha
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Abbey seem to be using the Subject Access Request process to try to delay and frustrate actions against them.

 

When sending a DPA request to Abbey make sure that you enclose a cheque for £10 otherwise it is unlikely that they will act on your DPA enquiry until they have considered and probably rejected your complaint. This means that you could have to wait another 40 days. However, they can't do this if you have already send them payment for the DPA enquiry.

 

Please also note that you are not obliged to complete the Subject Access Request form that Abbey may send you. The request letter and the payment are enough.

_________________

 

after reading that anoucement, what happens if they send back your cheque and say its a matter for customer services and as i am making a specific request there's no need for a subject accesss request

 

Legally Do they still have to reply within the 40 days?

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Thank you!

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Just to re-emphasise, you need to get them to write to you saying what they are going to do. Don't let them just send the cheque back and give you a verbal assurance as otherwise you may well find that the person you spoke to has been mysteriously re-assigned to their branch in Outer Mongolia.

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Hi,

 

The letter said

 

"Dear Natasha,

 

thank you for your letter, which was recieved here on 13th march 2006.

I note that your are requesting a complete list of transactions and charges on the above account number, as well as details about any manual interventionthat may have taken place in relation to your account.

 

As you are requesting for specific information, Abbey will deal with this without you having to make a request under the data protection act. I have therefore forwarded your letter onto our complaints department for them to deal with and they will be in contact with you in due course. The information will be forwarded to you free of charge and as such i have duly returned your £10 cheque.

If the data you receive does not satisfy your requirements, you still wish to make a subject access request under the data protection act. I have enclosed an information sheet outlining our procedures.

 

I trust this meets your requirements.

 

Yours sincerely

 

Sheena small

Data protection consultant

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Share on other sites

Natasha

 

I also received exactly the same response from Sheena Small, also dated 13th March. Have you received a reply from the Compaints Dept. yet? I have not had a response as yet and have posted a letter ('signed for') today as follows:

 

[My address]

 

25th March 2006

 

 

 

 

Sheena Small

Abbey National PLC

Data Protection Team

Regulatory Compliance

Abbey House

201 Grafton Gate East

Milton Keynes

MK9 1AN

 

 

 

Data Protection Act (1998) disclosure request

 

Your Ref: SS/ACK

 

Account Number 09-01-26 nnnnnn

 

 

 

Dear Ms Small

 

Further to your letter dated 13th March 2006, I have received neither an acknowledgement letter nor any information from your Complaints Department as promised.

 

I would be grateful if you would update me on progress.

 

 

Yours sincerely

 

 

 

[Me]

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hi guys,

 

Just had a reply this morning please see my other thread.

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Share on other sites

  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Share on other sites

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