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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sharon


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I am waiting for my last 6 years statements from rbs i have written to them twice and eventually phoned them on friday they said that the statements should be with me by next friday. I have a problem with the spreadsheet i have never used one before so can anyone help as i want to send yje 14 day letter off as soon as i can

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hi Sharon

 

when you get the statements post again and one of us can give you a few tips on how to use it, you've just got to basically type each charge, date and amount in each line.

 

Stacy

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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i have just received all my statemnts for the past 6 years can i claim back refferral charges that i have been charged some months also some months i have double lots of interst included what do i do about htem? help. I also dont know where to go for the spreadsheets.

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Guest willowb

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-interest-calculation-spreadsheets.html

 

There's an on-going debate about claiming for interest charged on overdrafts, alot of people think that it is too difficult to do but it's up to you. What you have to bare in mind is that the overdraft has to have been caused by the unfair charges in the first place.

 

Wx

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Guest willowb

I put a link in my previous post.....yes you can claim back referral charges, infact any charge which isn't their std monthly o/d fee which is for the service.

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Guest willowb

I put a link in my previous post.....yes you can claim back referral charges, infact any charge which isn't their std monthly o/d fee which is for the service.

 

oooops

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  • 2 weeks later...

Have sorted out the spreadsheets total of charges are £6950 not bad. Anyway sent off the 14day letter i have been on holiday and the rbs phoned me while i was away is this there normal practise if so what should i do when they phone again i just thought that they would write to me?

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Guest littlesally

Personnally if they phoned again, I would tell them to keep everything in writing. That way you always have something to refer to and don't have to rely on your (or their) memory.

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Guest littlesally

Does this amount include interest? If it does, is the amount before interest under £5000? If so carry on, if it's over, I'm not sure, as small claims courts are for under £5000. I have heard of people claiming more but not sure what has happened. If you don't get a reply, come to the chat room, as there is a few people there who may be able to help. I'm quite new to this myself. Good luck

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Yes try to keep it under £5k (including interest )

 

the main claim HAS to be under £5k or you will be allocated a different track. the interest or other fees can take it over £5k but you pay slightly more.

 

the court charges will be £120 if the amount is under £5k or £250 if the total inc interest is over £5k.

 

you get the charges back anyway but it can be dificult to find them in the first place

 

Personally I would go for it in two chunks to keep costs down.

 

***dont sign anything saying that you won't claim again***

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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