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    • Hi   I could be wrong here so could @namedisplay please clarify if I am correct or completely wrong?   In your post#1 you mention that due to your health issues and your mental state at the time you rang the Training Room and was told it would cost and initial £200 and then £15 per month until you finished the course.   Then further in post#1 The Training Room told you you were not eligible for an extension because you hadn't completed enough of the course.   With the above I now refer Post#12 which mentions your circumstances are covered by 13 in the TTR Terms and Conditions.   What is mentioned above seems conflicting from TTR for the following:   1. IMO that money of £200 and then £15 per month (on top of original Course Fees) was them at that time agreeing to an extension as per 13 in TTR Terms and Conditions   2. Them stating you can't extend Course as not completed enough of Course is not in TTR Terms and Conditions (that I and others can see) (Note they could be referring to 15 in TTR Terms and Conditions)   Can you clarify the above and were you informed those extra costs were due to an extension of your Course.   Again I will ask did you provide the Training Room with Medical Evidence when you asked the above?   We also still need to see the Letter from Training Room Threatening Legal Action (fully redacted) which you still haven't posted?   You need to send The Training Room a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase means whatever format they hold that data in whether it be written, email, recorded phone calls etc.   They then have 30 Calendar Days to respond to your SAR Request and that Time Limit only starts once they have acknowledged your SAR Request. They can extend that Time Limit if they need to prove identity before actioning the SAR Request so be aware of that.   A SAR Request is now FREE and make sure you get Free Proof of Posting from the Post Office     Your right of access ICO.ORG.UK   Can you please make sure you answer the questions asked of Caggers to assist you    
    • I've been trying to resolve a issue with 8 PCN issued by Tyne Tunnel 2 (tt2.co.uk). Tyne Tunnel 2 is a gated toll charged tunnel to cross the River Tyne in Newcastle. We moved in recently so all a bit new to us. My dad had been using the tunnel about twice a week and he had been paying cash for the toll fee at the booths. At some point in November 2021 they had done some constructions where the gates had been closed and payments had transitioned to online methods. My dad had been oblivious to this and been on his merry way multiple times thinking that he doesn't need to pay. So he received the first PCN some where end of November which had been issue on the 26th after which point I went on alert and sorted out the online accounts and such. However the current total of fines has amounted to £255.20 and I have appealed explaining that soon as the letters were received we have resolved the issue but they insist on us paying 8 PCN. I feel it's unfair that the fine is for the same offence which we couldn't have rectified or known until we received the first PCN letter and after the first PCN we have rectified it so feel they are being bit draconic. Any advice on this matter? 
    • No need to apologise! I am extremely grateful for both your help   Gosh very good attention to detail going on here   Great thank you, i will put them back as below   Good evening to you   DEFENCE   1.     The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.     2.     Paragraph 1 is noted. It is accepted I have in the past had agreements with Lloyds TSB. I do not recall the precise details or agreement nor the claimant either, having failed to provide an agreement/account number within its particulars of claim and have therefore sought verification from the claimant.   3.     Paragraph 2 is noted but until such time the claimant can clarify the agreement account number any breach has yet to be proven.      4.     I am unaware of any legal assignment or Notice of Assignment allegedly served by either the Claimant or Lloyds TSB pursuant to the Law of Property Act 1925.   5. Paragraph 3 is denied. I am unaware of any Notice of default served.   6.     It is denied with regards to the Defendant owing any monies to the Claimant. The Claimant has failed to provide any evidence of the Agreement/Assignment/Default notice or Termination requested by CPR 31. 14.    Therefore the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement ; and b) show how the Defendant has reached the amount claimed for; and c) Show or evidence a Default Notice /Notice of Sums in Arrears, d) show how the Claimant has the legal right, either under statute or equity to issue a claim;   7.     As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.   8.     On the 5th of January 2022 I requested to The Claimants Solicitors, Mortimer Clarke by way of a CPR 31.14 copies of the documents referred to within the Claimants particulars to establish what the claim is for. Mortimer Clarke have failed to fulfil my CPR 31:14 request.   9.     On the 5th of January 2022 I made a section 78 legal request to the claimant for a copy of the Consumer Credit Agreement. The claimant has as of 27/01/22 failed to comply.   10.  By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • std letter the court send simply telling you the claimant has 28 days to do 'something' else the claim get autostayed.   go read a goof few 10's of PCN claimform threads.    
    • Update. I get the feeling they will try and take me all the way. Just have to wait and see. court letter..pdf
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hi. i need some help please i f anyone can?

basicaly i joined plusnetbroadband in july 2009

 

from word go no end of problems.

1. they couldnt even send the router on time for connection date.

2. took them 2 weeks to get me connected , and only after i did ALL the chasing and running around etc...

3. they messed me around when had fault after fault

4. my partner let me use his card to pay a bill one month. the next month turns out they took money off his card on a direct debit which he never agreed to , with it being a one off card payment.

5. had to battle to get them to put this money back

 

ever since then i have tried to cancel. i finally got a mac code but xmas got in the way so i didnt have chance to use it.

 

it expired so ov course i had to get another... more messing.

 

during this time i have refused to giv them another penny due to the fact that i dont trust them with any details and they have messed me around so unbeleivably.

 

Now i have FINALLY left they had send me to there debt collectors.

P&A who want £40 pound admin fee for late payment?? for what ??

 

and they are trying to get £40 for the router and cancellation charges for set up fees and leaving in first 12 month... ? told them they can whistle cos for a start the set up was a joke!! and why should i be held to a contract was NOT fulfilled by them in the first place??

 

i am so upset about all this and angry that they think they can bully people into paying up DESPITE THE appalling service they offer??

 

Can anyone help me PLEASE?

 

I am seething and worried ... thanx xx:-o

:oops:customer is alwaze rite...... :p:confused:
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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Afraid you are on shaky ground. You will be bound by their T&C's. You would have the initial running around, as they do not provide an 'at home' installation service, so they are not in breach.

 

If your service is bad, or deficient, you need to complain and get them to acknowledge this, so that it can be remedied. Any late fees would need to have been part of their T&Cs you agreed to, but the early termination would have applied anyway.

 

For the amount concerned, they probably will not be interested in taking you to court, but you may have given them permission to report to a CRA, in which case they will default you there instead.

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  • 6 months later...

Hi, I have the exact same problem. Shocking service from them, had two routers, both which worked intermittently and some uselss story about I need to wait a few days for the router to settle in. I eventually told them where to find their fortune and got a final bill for £105 for charges and for the 'used router', with the demand that this is paid in 14 days else they will send me to a debt receovery company which will make me pay £40 more.

 

The problem with ignoring the debtor letter reference is that you will get a credit blimp on your rating and that you will eventually end up being forced to pay more somwehere down the line.

 

Icing on the cake, I called them today to ask them how I pay via Internet Banking as I want a bank reference (makes life easier when I go to the Ombudsman AFTER I have paid) and they tell me the only way I can pay is via card. So I asked to speak the manager, who surprise surprise, was 'in a meeting' and still have not received a call back as yet. This, after they refused to initially send me their cancellation policy in writing telling me they were a 'paperless organisation'

 

The only way we can get any satisfaction back is by trying to make other people aware of how bad a company they really are, by using www.which.com this forum and others to highlight our stories and hope they do not entice any more people with their low cost, low benefit internet service. I know it is not meaty and fulfiliing at this moment to you, as it is with me, but I have to think that they will get their comeuppence, just like all the other rubbish companies out there at the moment.

===================================================

 

 

 

 

 

 

hi. i need some help please i f anyone can?

basicaly i joined plusnetbroadband in july 2009

 

from word go no end of problems.

1. they couldnt even send the router on time for connection date.

2. took them 2 weeks to get me connected , and only after i did ALL the chasing and running around etc...

3. they messed me around when had fault after fault

4. my partner let me use his card to pay a bill one month. the next month turns out they took money off his card on a direct debit which he never agreed to , with it being a one off card payment.

5. had to battle to get them to put this money back

 

ever since then i have tried to cancel. i finally got a mac code but xmas got in the way so i didnt have chance to use it.

 

it expired so ov course i had to get another... more messing.

 

during this time i have refused to giv them another penny due to the fact that i dont trust them with any details and they have messed me around so unbeleivably.

 

Now i have FINALLY left they had send me to there debt collectors.

P&A who want £40 pound admin fee for late payment?? for what ??

 

and they are trying to get £40 for the router and cancellation charges for set up fees and leaving in first 12 month... ? told them they can whistle cos for a start the set up was a joke!! and why should i be held to a contract was NOT fulfilled by them in the first place??

 

i am so upset about all this and angry that they think they can bully people into paying up DESPITE THE appalling service they offer??

 

Can anyone help me PLEASE?

 

I am seething and worried ... thanx xx:-o

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Re Paragraph 2

 

It should be remembered that a referral to a DCA is NOT in itself any authority to modify your credit file. The ONLY way they can do this is if the creditor advised you at the time the contract was taken out that you agree to your financial details being passed to a CRA.without this, any alleged black mark against you can be removed indeterminate ICO rules.

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Guest Bob Pullen. Plusnet Customer Support

Hi there,

 

Hi, I have the exact same problem. Shocking service from them, had two routers, both which worked intermittently and some uselss story about I need to wait a few days for the router to settle in. I eventually told them where to find their fortune and got a final bill for £105 for charges and for the 'used router', with the demand that this is paid in 14 days else they will send me to a debt receovery company which will make me pay £40 more.

 

Sorry to hear your experience has been less than satisfactory, if you don't mind PM'ing me your username then I'd be happy to take a look at your account and see if there's anything I can do to help?

 

The £105 is likely to comprise of a deferred set-up fee, cost of the hardware and a cessation fee (unless you're migrating elsewhere).

 

Hopefully it's not too late for me to try and sort out your underlying problems?

 

Icing on the cake, I called them today to ask them how I pay via Internet Banking as I want a bank reference (makes life easier when I go to the Ombudsman AFTER I have paid) and they tell me the only way I can pay is via card. So I asked to speak the manager, who surprise surprise, was 'in a meeting' and still have not received a call back as yet. This, after they refused to initially send me their cancellation policy in writing telling me they were a 'paperless organisation'
Whilst it's technically possible to pay via BACS, it's not desirable as there can be problems attributing these sorts of payments to the correct account. Not sure why you'd want the cancellation policy in writing when it's freely available on our website?

 

Anyway, give me a nudge if you'd like me to intervene.

 

@littleoldme, your post is months old now but again, let me know if there's anything you think I can do to help.

 

Best regards,

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Been a while since we've seen you here Bob. I know CAG has recently allowed company reperesentatives to help their users in an official capacity, MARTIN3030 may be able to shed some light on how to procede if that is something that yourself and Plus.net are interested in.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Guest Bob Pullen. Plusnet Customer Support

Thanks locutus, I'll certainly look into it! :)

 

Edit: Looks like Martin's inbox is full so can't send him a PM :(

Edited by Bob Pullen. Plusnet Customer Support
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Been with PlusNet for a few years and except for payment issues (theirs) no problems as such. Must be the only company in the world that does not allow you to pay for the year upfront to avoid a DD. Another big gripe is that the call centre in banana South Africa is manned mainly by Indians and the dialect is nearly impossible to understand.

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Re Plusnet (BT) generally - IMO - if you're currently using an LLU broadband operator (which uses their own equipment at the exchange rather than BT's) and you're getting quite good ok stable speeds, then maybe don't go to Plusnet for cheaper broadband as plusnet use BT equipment and your speed may drop (unless you live in the exchange :)). any thoughts Bob?

Edited by Ford
typo

IMO

:-):rant:

 

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Thanks locutus, I'll certainly look into it! :)

 

Edit: Looks like Martin's inbox is full so can't send him a PM :(

Well, he's subbed to this thread so he'll probably pop in and maybe PM you.

 

Re Plusnet (BT) generally - IMO - if you're currently using an LLU broadband operator (which uses their own equipment at the exchange rather than BT's) and you're getting quite good ok stable speeds, then maybe don't go to Plusnet for cheaper broadband as plusnet use BT equipment and your speed will probably drop (unless you live in the exchange :)). any thoughts Bob?

Many people don't know if they are on a LLU. Also most users don't gain any benefit from faster download speeds. A high percentage (myself included) use the internet for reading text based websites with little data transfered, and the occastional vid on youtube. Also with a 1 month contract, I can cancel if it's not acceptable. The sole reason I'm considering moving is the price.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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.....A high percentage (myself included) use the internet for reading text based websites with little data transfered, and the occastional vid on youtube. yes, a speed drop is unlikely to affect this type of usage! btw what is the actual percentage?:) Also with a 1 month contract, I can cancel if it's not acceptable. the one month option seems a good offer. (maybe they realise that users may not want to stick around for long! :lol:) The sole reason I'm considering moving is the price. their value option seems a good price, and their download quota of 10gb/mth shld be enough for browsing. [/QUOTE]

 

O2 are supposed to be quite good and cheap if using O2 mobile?

Edited by Ford
typo

IMO

:-):rant:

 

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I worked in the BT Customer Options Team in Doncaster, part of that was knowing the other deals open to customers (and of course discounting their broadband down to a level more in line with the competitors)

I'm not with o2, and I agree they have an award winning broadband (as it is provided by BE) at a great price if you have an o2 phone.

 

For low data users such as myself, 10Gb is plenty. The major influence on speed is the distance from the exchange, as if the servers are at capacity it pays the company to put a more powerful DSLAM in that exchange. (this actually happens quite a lot on TalkTalk, who although their customer service staff are a little lax, generally have treated me well!)

 

Still, there is a good possibility that I will wait for FTTC to be rolled out (the government gave BT Openreach a deadline of 2012, so I think they may get round it somewhere about 2015!!) before deciding which supplier to go with.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Bob if you could please contact [email protected]

We can then give you some official recognition to deal,and also advise on our expectations.

Thanks.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I worked in the BT Customer Options Team in Doncaster, part of that was knowing the other deals open to customers (and of course discounting their broadband down to a level more in line with the competitors)

I'm not with o2, and I agree they have an award winning broadband (as it is provided by BE) at a great price if you have an o2 phone.

 

For low data users such as myself, 10Gb is plenty. The major influence on speed is the distance from the exchange, as if the servers are at capacity it pays the company to put a more powerful DSLAM in that exchange. (this actually happens quite a lot on TalkTalk, who although their customer service staff are a little lax, generally have treated me well!)

 

Still, there is a good possibility that I will wait for FTTC to be rolled out (the government gave BT Openreach a deadline of 2012, so I think they may get round it somewhere about 2015!!) before deciding which supplier to go with.

 

so do the LLU's use better, and more powerful, DSLAM equipment than BT? this then would explain the speed drop when going from an LLU to BT own?

IMO

:-):rant:

 

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so do the LLU's use better, and more powerful, DSLAM equipment than BT? this then would explain the speed drop when going from an LLU to BT own?

 

It is possible that the LLU may have a better DSLAM, but I don't think you can say it's always the case. It could be that the BT one in your exchange is running close to capacity. Is it only at certain times of the day they you get slow speeds? If it's with plus.net, wait for Bob to become a recognized representative and give him a PM.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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......... Is it only at certain times of the day they you get slow speeds? If it's with plus.net, wait for Bob to become a recognized representative and give him a PM.

 

was just from what i've read/heard about plusnet on forums etc where users have gone to plusnet due to the lower price but have experienced lower speeds than they had before! it would be interesting to see what bob says about it.

IMO

:-):rant:

 

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Guest Bob Pullen. Plusnet Customer Support
Bob if you could please contact [email protected]

 

Done. Thanks Martin.

 

Re Plusnet (BT) generally - IMO - if you're currently using an LLU broadband operator (which uses their own equipment at the exchange rather than BT's) and you're getting quite good ok stable speeds, then maybe don't go to Plusnet for cheaper broadband as plusnet use BT equipment and your speed may drop (unless you live in the exchange :)). any thoughts Bob?

 

The difference in synchronisation speeds between BT Wholesale and LLU is going to be negligible assuming we're talking about the same DSL technology e.g. ADSL vs. ADSL or ADSL2+ vs. ADSL2+

 

One aspect that does separate the two offerings is BT Wholesale's Dynamic Line Management system. This system caps your actual throughput speed marginally below the rate your synchronised at. This cap is known as your IP profile.

 

An example would be a customer synchronising at 12.47Mbps on BT Wholesale's ADSL2+ network. You can see from the link here that whilst you're synchronised at 12.47Mbps, the maximum attainable throughput you can achieve is 10Mbps. LLU providers don't tend to have a DLM equivilent so in a lot of cases the throughput of a line will be closer to the actual data/sync rate. This was certainly the case when we used to resell Tiscali Wholesale's services.

 

To summarise, LLU lines probably can squeeze a little more speed out of a circuit compared to the BTw equivalent. Having said that, the performance of your line isn't always about top-end speeds.

 

so do the LLU's use better, and more powerful, DSLAM equipment than BT? this then would explain the speed drop when going from an LLU to BT own?

 

No, the equipment isn't more powerful. BT's DSLAMs are built my a number of different manufacturers, Texas and Alcatel being two that I'm familiar with. LLU providers will use similarly specced kit. e.g Tiscali used to use Huawei DSLAMs if my memory serves me correctly from when I visited their offices a few years back. Worth noting that BTw ADSL2+ 21CN provisioned circuits connect to MSANs at the exchange and not DSLAMs. Any difference in speed is likely to be due to the reason I explained in my reply to the preceding quote.

 

was just from what i've read/heard about plusnet on forums etc where users have gone to plusnet due to the lower price but have experienced lower speeds than they had before! it would be interesting to see what bob says about it.

 

Aside from what I've already mentioned, you need to be conscious of the rate limiting that's applied to certain accounts as part of our traffic management profiling.

 

Best regards,

Edited by Bob Pullen. Plusnet Customer Support
Tidied formatting.
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Guest Bob Pullen. Plusnet Customer Support
Bob if you could please contact [email protected]

 

Hmmm...

 

Generating server: relay.ptn-ipout01.plus.net

[email protected]

[89.16.177.30] #: Recipient address rejected: User unknown in virtual mailbox table' (delivery attempts: 0)> #SMTP#

Edited by Bob Pullen. Plusnet Customer Support
Fix BB code
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Guest Bob Pullen. Plusnet Customer Support

Yep, your servers definitely aren't accepting messages for that address:

 

[email protected]:~$ host consumeractiongroup.co.uk
consumeractiongroup.co.uk has address 89.16.177.30
consumeractiongroup.co.uk mail is handled by 20 backup.mx.bytemark.co.uk.
consumeractiongroup.co.uk mail is handled by 10 a.mx.consumeractiongroup.co.uk.


[email protected]:~$ telnet a.mx.consumeractiongroup.co.uk 25
Trying 89.16.177.30...
Connected to a.mx.consumeractiongroup.co.uk.
Escape character is '^]'.
220 consumeraction.dh.bytemark.co.uk ESMTP ConsumerActionGroup Mail Server
ehlo cag
250-consumeraction.dh.bytemark.co.uk
250-PIPELINING
250-SIZE 10240000
250-ETRN
250-AUTH LOGIN PLAIN NTLM CRAM-MD5 DIGEST-MD5
250-AUTH=LOGIN PLAIN NTLM CRAM-MD5 DIGEST-MD5
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
mail from:
250 2.1.0 Ok
rcpt to:
550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

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thanks for info, bob, in post #18.

yes, i was referring to drop in sync speed (and therefore line speed) rather than the limiting effects of traffic management etc.

if LLU only results in a 'little more speed', then what could explain a drop in sync rate (in the lower speeds where there is only around 6/700 difference between sync and throughput), in some egs of over 1-2000, when going to plusnet?

IMO

:-):rant:

 

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Looks like there may still be some teething troubles with the new forum software maybe?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Guest Bob Pullen. Plusnet Customer Support

if LLU only results in a 'little more speed', then what could explain a drop in sync rate (in the lower speeds where there is only around 6/700 difference between sync and throughput), in some egs of over 1-2000, when going to plusnet?

 

Without a specific example I'm speculating.

 

One possibility is where BT's DLM increases the target SNR of a line that it considers to be unstable. The default downstream SNR is typically 6db but can rise as high as 15db in cases. For each 3db increase in SNR you can expect a reduction in sync speed by 800kbps or so. Most LLU providers will vary the SNR, however BT's systems tend to be a little more sensitive to interference (especially on ADSL2+).

 

Like I say, that's pure guess-work without being able to look at the performance of the line in question.

 

Best regards,

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bob - that's what i thought re a stable snr being around 6db! in one eg, their snr under plusnet never went below around 11db! whereas under an LLU their snr went to around 6! this then could explain things, cause if BT/plusnet took the snr at around 6 then, as you say, the speed wld increase? why don't BT/plus go to around 6 if it was acceptable/stable under the previous supplier?

btw, well done to plusnet for explaining clearly their traffic management! (which is not good for value users!) but at least after midnight things are better for the night owls :)

 

(apologies to OP btw for 'hijacking' your thread with my Q's!)

Edited by Ford
typo

IMO

:-):rant:

 

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snr = signal to noise ratio, so where does the extra noise come from? or is it just a case of customer services setting the profile to 6db?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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