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Spineless useless Ofwat


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Has anyone tried to get Ofwat to DO anything? It claims to protect consumers, but on the evidence of a friend of mine it doesn't give a damn or do a damn thing. He was on about the "assessed charge" for water, whihc you cn have if you can't be fitted with a meter. His water supplier, Thames Water, had never told him there was such a charge, which would have cut his bills in half. When he complained to Ofwat they told him they didn't want consumers informed about this charge!!! Yes, truly. Seems Ofwat is perfectly happy to let you be screwed. Who runs this shambles? Who pays them? (Presumably not the water monopolies, but that's only my presumption) Why?

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i think it's about time that the water companies were brought into a competitive market and the infrastructure managed in the same way as the electricity grid. At least then there would be a glimmer of hjope for better service!

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Read the comments on this page. The water companies are listed in alphabetical order. A bit of competition would help them get their act together.

 

Anglian Water Information and Contacts

 

By the way, both Ofwat and the Consumer Council for Water seem intent on avoiding doing anything for consumers.

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Well at least Anglian Water run a web board full of justified rudery about themselves. Do Thames Water? Or Ofwat, the consumer's enemy. Not that I've seen. Wonder why not. Can anyone guess???

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Well at least Anglian Water run a web board full of justified rudery about themselves. Do Thames Water? Or Ofwat, the consumer's enemy. Not that I've seen. Wonder why not. Can anyone guess???

 

 

The water-guides website covers all the companies. It's just that the complaints about Anglian Water have overfilled the available space. Thames are a not so close second.

Here is the page on Thames Water for you

 

Thames Water Information and Contacts

 

It still amazes me that these companies with their proven incompetence are allowed such predatory and over the top debt collection methods on no real evidence other than their own say so.

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  • 2 weeks later...

Yes my friend has already recieved a phone call from Thames Wters "debt" collection pals, while TW itself refuses to correspond further with him. Their decision is law, it wuold seem, in their eyes, not to be discused by us mere mortals who keep their bonuses flowing. Not that Ofwat gives a monkeys, he says. No doiubt it meets TW officials more oftne than consumers

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  • 1 year later...

Hi Nikko,

 

I am currently researching customer dealings with UK regulatory companies for the journalist Harriet Sergeant. I read your post and would be so interested to find out more about your experiences and dealings with Ofwat.

 

Please do get in touch by responding to this post or emailing

 

info.harrietsergeant

@gmail.com

 

Thanks

 

Laura

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Hello there,

 

I read your blog post (Feb 2010) concerning Ofwat. I am currently conducting research into UK regulatory bodies and their dealings with customers, I would be so grateful if you could get in touch concerning your experiences.

 

info.harrietsergeant

@gmail.com

 

Many thanks

 

Laura

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