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Problem with whatever happenings cover


gee1973
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It isn't as if Fairy Liquid is made of fairies is it?

 

What are you saying FC, how else would it get them so clean? If there are no fairies in the bottle then they can stuff it - I won't be conned.

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You still expect it to do what it claims to do; get your plates clean.... ;)

Yes, and WEH will cover you for any of the incidents which it states in the policy that it does - well, more precisely, everything other than what it says it does not.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Yes, and WEH will cover you for any of the incidents which it states in the policy that it does - well, more precisely, everything other than what it says it does not.

 

I just told my son who, is selling his Mk2 Ford Escort, to market it as a 4x4 and make more money. All he has to do is put some clause in the glovebox saying it's only 2 wheel drive. He didn't like that but I told him it was perfectly legal, Currys do it all the time with their warranties.

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:) nice one coniff...

 

 

will agree the names missleading, we have whatever happens cover on a tom tom, never read the small print as we never got a full copy of the agreement

 

on an aside if its just a cracked screen i cant see what they are complaining about, ive seen some computers that have come back as rejected coverplan and lets just say that some of them deserve it, but then again ive seen others and ive been wondering why theyve been rejected

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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If accident cover is included, it doesn't matter if was hit with a mop or a ray gun by a little green man from Mars, an accident is an accident.

 

I would love to see the wording of this warranty. Gee, any chance you can scan it and post it here please.

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tinypic.com :)

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 2 weeks later...

Hi

have you got anywhere with this nightmare. We have it on our television and by reading this thread it is giving me doubts about having it if they arent going to pay out on accidents, which is one of the reasons we got it what with having kids.

junior

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they have informed me that they are not going to change thier minds as it was damaged due to misuse, but refuse to expand on this.

i would not recommend this insurance to anyone as i dont believe they ever have any intention to pay out due to an accident, as they will always use the misuse card.

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ok internal breakdown of what happens i probably shoudlnt say too much on this... this is from store view ive only seen it happen once as we were local we were taken on a visit to view the "magical workshops"

 

when the engineer decides that it looks like missuse they contacted a team leader, they passed started typing up a report on what had happened to the item in question, they wrote two versions of this report, one to send to the customer to state that they classed it as missuse this was fairly short.

 

the other report went off to the insureres this was comprehensive, around 2 - 4 pages from what i saw (we were explained through it but it was a work trip so i didnt pay that much attention) it had pictures in it and statements as to why this differed from what the customer says

 

also i noticed that the call center were very umm... vauge on their notes as the unit just said "dropped" not from where or how high etc

 

 

 

so my recomendations would be

 

- get copies of the report this can probably be done as a data protection request

 

- check what the call center booked it as it probably says dropped or knocked or something equally rediculas, it may be worth fighting on that

 

- argue it all the way, get the name of the head of the workshop and rebook the unit refer it to them

 

- re-write to any address you have rejecting your claim

 

- request the legal departments address on the terms that you are going to "send a letter before action and if there is no repsonce to that submit an N1 form at your local county court" - roughly they back down at 90% of these as they know they would loose as they cant prove missuse

 

these are all things i would advise people in my store (when my manager cant hear)

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Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Thanks for all the help guys. i fought and fought coz i was in the right. 20 mins ago i got a email from DSG informing me they have had a change of heart and decided TO RIGHT MY TV OFF. thank god. so ive printed my invoice of and reserve my new tv today. i will pick it up. its ony took 8 weeks. but i made it and never gave up hope. the pen is mighter good. my advice if ure in the right FIGHT. Thanks again for the advice.:-)

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Thanks for all the help guys. i fought and fought coz i was in the right. 20 mins ago i got a email from DSG informing me they have had a change of heart and decided TO RIGHT MY TV OFF. thank god. so ive printed my invoice of and reserve my new tv today. i will pick it up. its ony took 8 weeks. but i made it and never gave up hope. the pen is mighter good. my advice if ure in the right FIGHT. Thanks again for the advice.:-)

 

Excellent result!!! :-D

 

Really pleased this has worked out for you.... "Whatever Happens" should mean just that...

 

Brilliant... :-)

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And so am I. It must have been said in their office "someone has dared to challenge us, better give them the rights they are entitled to so they don't kick up more fuss and it gets into the press".

 

Well done for sticking to your guns.

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trading standards are still looking into them due to the wording of the cover. you are covered for MISHAPS, is clearly stated on you ure paper work. Then u are cover for what ever happens. Never speak on the phone, keep a record of letters u have sent. Scream to anyone who will listen. Dont back down when u hit the first wall. Keep going. God even the first trading stardard women backed them. I went back got someone else and now look, trading stardards are'nt happy with the wording. so hopefulyl something may change and help others. But please dont give up. Oh i got my new tv so am a happy bunny. so again a big thanks for all the advice guys.

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It's often the luck of the draw with Trading Standards :mad:, but companies don't usually want to run the risk of developing a bad reputation towards customers..... so if you kick up enough of a fuss in writing, they normally back down eventually.

 

It seems that "mis-haps" has been misinterpreted by various people under the "whatever happens" banner to try and save themselves money under the policy, If they don't want to pay our for "whatever happens" however, it needs to be renamed to reflect this.

 

:)

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