Info for RBS Group Credit Card Claimers

[telewest]

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[Guest NATTIE]

Telewest- When you originally posted this, I knew it was important and that many NatWest people had missed this as well. Anyone with RBS Group account. credit cards THIS IS SOMETHING YOU NEED TO READ. INSIDER INFO FROM THE LITIGATION DEPARTMENT.

[welly]

Very Interesting read thanks for posting Telewest:)

[adb34]

Thank you for the information. I am just about to put a claim in against the RBS good to know that they fob poeple off.

[jarogold]

Just want to thank you for posting this thread - i first read it in the RBS section - as it really inspires you not to give up.

 

Jjust wondering if you have an address for the Executive Complaint team as think I might give them one last try before taking legal route. Also, your brother seems like such a sympathetic guy so if I write direct to him I might get the reply I am looking for!!

[missm]

Yes Yes-contact Details Puuuhleeeeeeeeeeease!!! !

[thewifeandI]

I don't think it's a good idea to do that - don't reveal any information that might lead to him being disciplined if he gets found out. Just write to the department, otherwise we might lose a good source of inside information.

[jarogold]

I know, I was only kidding. Totally understand that giving out his personal details could jeopardise his job. I was really just looking for an address where the executive complaints department is based so I could write direct to them instead of some customer relations dept who dont seem to have a lot of authority?....

[telewest]

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[jarogold]

Thanks for the address. I notice however that you have put "(credit cards)" after it but my account is a business account. Would I still send my complaint to them?

[telewest]

Edited

[jarogold]

Ok, never mind, was an interesting read anyway. Looks like I will just have to go through the court system to get my money back.

 

thanks for your help anyway :oops:

[Surfer01]

Does this also include the MINT Card as I wish to claim approximately £130 back from them.

[clint1974]

I have only just asked for RBS to reduce my rate but when i telephoned them the other day they said it was a no and that they will be replying to my letter saying so. Would it be worth me sending another letter to this address asking again for a rate reduction as obviously if your a NEW customer you get that great introductory rate but i cannot transfer the balance as my credit score is screwed and i know people on this site have asked this and got reduced rates.

[livelylad]

Edited at op request.

[telewest]

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[jimmelling]

Data request sent in and supplied. Claim letter followed with 14 days to respond. I am making a modest £140 claim but with compound interest its probably double that! Now about to send LBA.

 

Tried to ring the Executive complaints team to cut out the letter writing and was given the following number 01702 371247. Turns out thats the Ombudsman complaint number and they are going to get someone to ring me back today?? We'll see!

[telewest]

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