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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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help over fraud with TSB and other stuff

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Hi all


help over fraud with TSB and other stuff



Got a problem and here goes (maybe some can give me some good advice)


All started about 6months ago, what happened was we had my mother in-law live with us, as she had just left her partner.


Well after a few months we found out she was lying to me and my wife, and had stole money form us (only £40 from house) And had been planning to get back to her ex partner. So she had just used us for all that time, (many other things happened) so in the end my wife kicked her out of home.



Only problem is she is mad (does have mental problems) and is now making all sorts of story's up, and lying to even more to people including the police now


In the end she has tried to have me and my wife arrested for theft by telling the police that the furniture she had stored in the garage when she left her partner while living with us, yet she was saying we had took and these items she had no knowledge, lol


good news is the police say we have nothing to worry about, as this is a civil matter, and they know they have lied, due to having different statements, and she has already lied on one statement.


then she said to the police that I assaulted her partner, as he came to my home to attacked me, and I used reasonable force to stop him.


police say i have nothing to answer to, as i used reasonable force, and she has already made 2 different statements, which shows she has been lying. so thats good news, as they have busted her. Also her partners statement is different to her statement.



and the next thing is she paid us back money only about £3000 with bank transfer through TSB as we both bank with TSB.


the money was for rent since she lived with us (5 months worth) money we had lent her (cash) and for items i had brought for her with my credit card, as she did not have one, and did not like using the internet to buy items.


after she had paid this, she then set up a standing order to pay us £100 a week rent and for food, this was for only a month.


but now she has told the police that she had no knolwge, and I did this all, and she did not pay us ,and did not set up the mandate,so she is claiming its fraud. the police have told her to report to bank, and let them interstage


only question is , what will happen ? what can i do ? can people make these lies up and would banks believe her ?


what steps should i take ? as i can not prove that i lent her money, etc etc


but the money was paid to us some 6 weeks before we kicked her out, and the mandate of £100 was in force 5 weeks before we kicked her out.


she has only done this to try and cause us upset


what can the police do about her lying on statements ? and what can i do about the stress over the lies ?


also can the bank freeze my account , and take the money out ?


any help would be great



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Hi Sorry for your tale of woe. Can you not go to the branch where she setup these standing orders? I would have thought that they would have had a record of the date and time plus who applied. I know they take photos on CCTV of these sort of transactions. The police regard this as civil matters (they don't want additional work!) Some Solicitors offer Criminal investigation services. maybe worth a thought?

Its always a problem when you try an help family members and they stab you in the back for your effort - Can you not get her sectioned (for your saftey?) Hope you get sorted.

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