Tooth Whitening product and LB CyberNet Entertainment Ltd

[FlyboyAgain]

'..He is genuinely an innocent party and has been a victim of this as much if not more than anyone else!..'

 

Then he should be talking to the Serious Fraud Office. his local Trading Standards and the Office of Fair Trading. Or, as we have heard elsewhere, is there an element of 'heaviness' preventing him from doing so?

[FlyboyAgain]

 

Without any detail we are unable to pass this over and have refund given.

 

 

Who are 'we'? I think you should be a bit more upfront and say who you are and who is acting alongside you. It's all a bit furtive, isn't it?

 

Redhouserobo - let me know how you get on with this and whether you get a refund.

[redhouserobo]

will do m8, just waiting for a response

[complaintshelp]

Who are 'we'? I think you should be a bit more upfront and say who you are and who is acting alongside you. It's all a bit furtive, isn't it?

 

Redhouserobo - let me know how you get on with this and whether you get a refund.

 

I am not in a position to give any more details, if I could I would, I am simply trying to help and sort out as much of this mess as is possible.

 

An office, landline, uk based customer service etc etc is being setup as we speak in order to more efficiently sort the refunds, complaints and responses! To reiterate, I do not work for these guys.

 

Thanks

[redhouserobo]

pm's sent and recieved. lets see what happens now

will post asap

[want.to.help]

Hi, i just want to say that if trading standards or anyone else for that matter call in to see these theives in G7 in the West Wing then they won't have any luck. this is just a small room rented out by the thieves for storage, they actually operate out of G4, G5 and G6 in the same building.

the company name you mention is not displayed anywhere in building and is not familiar with the other tenants sharing the building, very 'undercover'!!

i'm appaled by the disgraceful behaviour of some fellow human beings and hope this info can help those who have been shafted in some way.

p.s. his home address is also easily found if you want that too!

[redhouserobo]

got all adresses m8, will be paying a visit v.soon if my money aint in my account today.

[complaintshelp]

Hi, i just want to say that if trading standards or anyone else for that matter call in to see these theives in G7 in the West Wing then they won't have any luck. this is just a small room rented out by the thieves for storage, they actually operate out of G4, G5 and G6 in the same building.

the company name you mention is not displayed anywhere in building and is not familiar with the other tenants sharing the building, very 'undercover'!!

i'm appaled by the disgraceful behaviour of some fellow human beings and hope this info can help those who have been shafted in some way.

p.s. his home address is also easily found if you want that too!

 

Please speak with 'redhouserobo' on this forum and he will assure you I have been helpful.

 

This is not 'my' business, I am simply trying to help.

 

Please do not bring my business, family or home into this - I and they have not seen any benefit from this, quite the opposite.

 

An office is being setup as we speak, that will be properly manned, with landline telephone and staff in order to resolve all matters.

 

Suite G7 is simply a temporary solution in order that all mail to that address may be collected and forwarded in a timely manner.

 

Thanks

[complaintshelp]

got all adresses m8, will be paying a visit v.soon if my money aint in my account today.

 

I am very confident money will be in your account today.

 

Thanks

[complaintshelp]

got all adresses m8, will be paying a visit v.soon if my money aint in my account today.

 

But as I say, please dont bring me into this personally, I am not personally involved and have not seen benefit from the situation!

[want.to.help]

But as I say, please dont bring me into this personally, I am not personally involved and have not seen benefit from the situation!

 

 

any involvement in dishonestly taking, sorry STEALING money from people makes you involved.

they proprietors seem to be getting along VERY well with their new range rovers/fancy cars every few months.

makes me sick.

hope this new office gets traced just as easily and they get what they deserve.

[complaintshelp]

Thus far involvement has been nothing more than passing over of information / complaint letters / refund requests - most of which have been successful.

 

The occupiers of the aforementioned address are NOT the proprietors of the business causing people stress, moreover a third party dragged into this mess.

 

 

any involvement in dishonestly taking, sorry STEALING money from people makes you involved.

they proprietors seem to be getting along VERY well with their new range rovers/fancy cars every few months.

makes me sick.

hope this new office gets traced just as easily and they get what they deserve.

[want.to.help]

well if you can give out refunds and be of some use that way please see the link below, LOTS of people totally shafted and wanting paid back.....should keep ou busy for a while

http://forums.moneysavingexpert.com/showthread.html?p=29419541

[complaintshelp]

well if you can give out refunds and be of some use that way please see the link below, LOTS of people totally shafted and wanting paid back.....should keep ou busy for a while

http://forums.moneysavingexpert.com/showthread.html?p=29419541

 

 

I have joined money saving expert and will be posting contact details as soon as possible.

 

I have also joined 'complaintsboard'

 

To reiterate, I am not 'them' I am simply trying to help, I personally have not seen any benefit from 'this' business!

[complaintshelp]

well if you can give out refunds and be of some use that way please see the link below, LOTS of people totally shafted and wanting paid back.....should keep ou busy for a while

http://forums.moneysavingexpert.com/showthread.html?p=29419541

 

Thanks for the link by the way!

 

If you have any others please pm me and I will post details on there too.

[complaintshelp]

We have been able to obtain a free phone number for anyone in the UK, although the call centre is not in the UK the advisors seem very helpful:

UK free phone number:

 

08082389830

 

Support email address:

[email protected]

 

We have called the number, and found the following:

Our call was answered in under 10 seconds to a recorded line, then after a brief recorded message, the call was answered by an operator in under 2 minutes!

The policies we were advised of are as follows:

'Free trial' lasts for 15 days and thereafter a charge will be applied as per terms and conditions of subscription;

Any subscription may be cancelled within 30 days from receipt of goods, and a refund of the 'subscription fee' will be given (the $3.95 or whatever for 'postage' is not refunded)

From the time the call is placed for cancellation, a member of the refunds customer support team will make contact by email within 3 working days to confirm refund details;

Once refund is agreed, they advised that within 30 days from this date, payment should credit the designated account - this may seem like an elongated period, however, I would presume they are simply giving conservative estimates, usual timescales are around 7 working days (this may also be relative to the volume of refunds they are expecting to process);

 

I hope the information we have found is of assistance and would be interested to receive feedback on how any claims were handled, however, before I am again accused of being 'involved' I would like to reiterate I am indeed NOT, and should this information not be of use then please also advise in order that we can research and try and find alternative numbers / email addresses - but please do not take it personally against me as I have simply researched to try and find the best method of communication and have been advised this is it!

[kiptower]

best you read the the distance selling act re postage being refunded

[complaintshelp]

best you read the the distance selling act re postage being refunded

 

Apologies, you misunderstood - I am not giving refunds, merely providing details of the channels to do so after research I have done.

 

I have no comments to make with regards to regulations, acts etc etc

 

Many thanks

[complaintshelp]

Moderators, please do not remove the email address mentioned in my previous post - i am advised this is a very good channel of communication with these guys

[FlyboyAgain]

 

I hope the information we have found is of assistance and would be interested to receive feedback on how any claims were handled, however, before I am again accused of being 'involved' I would like to reiterate I am indeed NOT, and should this information not be of use then please also advise in order that we can research and try and find alternative numbers / email addresses - but please do not take it personally against me as I have simply researched to try and find the best method of communication and have been advised this is it!

 

Well, who are you, then? If you're not involved you sure know a lot about this and appear to be able to pull some strings. That, to me, suggests that you are involved, in some way or another.

 

Whilst appearing to assist - which is welcoming - you also seem to be hiding something and I can't help feeling that if you told us who you are people might relax a bit. All this furtiveness, ducking and diving does not present a postive image.

 

Redhouserobo, how did you get on wtih them. Got your refund?

[FlyboyAgain]

I have a feeing this crowd's collective sphincter is starting to go now that they know there are a host of agencies after them. This is going to get really exciting!

[FlyboyAgain]

I can see you're reading this; are you going to respond?

[FlyboyAgain]

Come on, come clean: what is your connection with LB Cybernet Entertainment Ltd?

[bedlington83]

We have been able to obtain...

 

We have called the number...

 

Our call was answered...

 

I hope the information we have found

Who are "we"?

[complaintshelp]

I have a feeing this crowd's collective sphincter is starting to go now that they know there are a host of agencies after them. This is going to get really exciting!

 

Exciting? To be honest I dont see anything very exciting about people collectively loosing out on a huge amount of money, nor innocent parties being brought into something they have seen no benefit from?

 

In all honesty, my thoughts are quite simple - people, to an extent, will believe and listen to what they want to hear, and should I give full details of my identity etc then people will not listen to the reason for my involvement, moreover, come to me and as they have a cross to bear, will take action and ask questions later! I agree it may make life easier if I went into details about myself, but as I say I dont for one moment think anyone would actually read any details after my name and address, they would simply see that and then get their coat and shoes on!

 

I have no issues assisting fraud teams, trading standards etc etc, however, the same cannot be said for disgruntled individuals at my door when I have a wife and children to think about, in addition to my own legitimate business - which by the way does not in any way offer free trials, or sell products over the internet!

 

And again, I am not 'this crowd'!