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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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car finance help


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not sure if this is the right place to post ,feel free to move it.

need some advise, ive been asked to post about car finance probs, long story short, my mums partner had a car on finance, he returned the car after he had paid over half the balance, he was late on afew payments at some point. the car was accepted by the company (not sure who) and sold at a loss of the loan balance. it stated that the car could be returned after paying half the balance and no debt would be out standing. anyway there was a short fall of £600, the company have now come back for this money, can they do this? the car was returned 2 yrs ago. feel free to ask for more info and i will try to get what you need.

:rolleyes::confused::rolleyes::confused:
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To be able to do a VT (voluntary termination) he should have paid half of the agreement plus any arrears owing at the time of the VT.

 

Have a read here http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/16328-hp-voluntary-termination-few.html#post125898

Edited by Nagasis
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  • 4 weeks later...

its not welcome, its something called gateway credit. got some more info. he handed the car back and was told that was that, he owed nothing. long storey short it recently came about that he had arrears on the account of around £700. he sent a cca request and they sent an agreement back. it has ppi added to it which he didnt know about. was wondering if i can send a letter saying he wants to claim it back and that this will be a full and final settlement against the arrears, which have now grown to almost £2000 after charges. any ideas?

:rolleyes::confused::rolleyes::confused:
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just to add they collected the car from him after a convo on the phone about returning the car. he was given a piece of paper saying the car had been collected. hes going to double check what he has from them but as far as he knows thats all he got. also he had paid well over half of the loan, the car was then sold.

:rolleyes::confused::rolleyes::confused:
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