Jump to content


TalkTalk landline/broadband cancellation charge


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4100 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I am moving into a new house with existing landline and broadband. Talktalk want to charge me £70 cancellation charge for breaking contract and threatened me with court action and adverse credit rating.

I have told Talktalk THEY broke contract by taking 52 days to connect my landline, not 7/14 days as quoted, and 80 days to connect broadband not 21/28 days as quoted.

What should I do?

Link to post
Share on other sites

Making the assumption (it is not clear) that the cancellation charges apply to your existing home; the one you're moving from, and also that they are correct that you are in a contract:

 

You will be breaking your contract so they are entitled to charge;

 

Unless installation within a specific time period was contractual, which I wouldn't be certain about, they did not actually breach contract. Incompetence is not necessarily a breach of contract. You would have needed to put in a claim for this at the time. You can't "save it up to use later", as it were.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...