Santander are hopeless

[Cheeseybob]

Just thought I would add my two penneth about Santander. They are suposed to be a european bank - I can't get euro's from mine, they don't do them, they don't do quick cheque clearance, they take 5 days to clear cheques, most banks take 3 and their customer services department are the most unhelpful to say the least. They are obviously spending too much money on advertising and having the likes of Lewis Hamilton in their adverts instead of spending the time and resources on their 'valuable' clients. I have now opened an account with Nationwide. They don't charge for using your debit card abroad, they pay you money at the end of they year if your account stays in credit, they take 3 days to clear cheques, they have fast cheque clearance and their customer services department are a delight to deal with ...

[Angry mum]

Agree, since A&L were taken over by Santander, their standards have dropped considerably. We are now looking for another bank.

Edited May 16, 2011 by MARTIN3030

[rebel11]

They were ripped off by Bernard Madoff, I think it was about £40m, that says quite a lot.

Edited May 16, 2011 by MARTIN3030

[Goatan]

Yes A&L where a decent bank. Now they have turned into the worst financial vultures in the country. was it santander or A&L who got ripped off by bernard madoff.

Edited May 16, 2011 by MARTIN3030

[watchinginvestigation2011]

And of course the most complained about bank is santander, wonder why?

 

 

OOh yes they miss sell loans to people who cant afford them saying they are stupid to refuse them !!!!!!!

 

Cancel a check under instruction in person in branch, then forget and pay it out !!!!!!!!!!!!

 

When you make a complaint, they close it, file it away and dont bother sending a reply and when chase they say oohh its closed and we dont open them up again, but I got no reply I say, closed repeated in monotone........!!!!!!!!!!!

 

Chase you when you have opened complaint with FOS !!!!!!!!!!!!

 

Tell you due to what happened it will not go to court, but will be past to dca who will threaten viscioulsy court, so you raise that possiblity when comes true and are told dont worry they have to have our permission, but doh, the dca is acting on your instructions !!!!!!!!!!!!!

 

And I am sure there is some more, but as now away from them a sence of banking calm has returned xxx

 

Santander stop miss selling loans and refusing to investigate, naughty.

 

So we can gather they are not TOO POPULAR and as title says hopeless and thats just my view:-)

Edited May 16, 2011 by MARTIN3030

[MARTIN3030]

Banco Santandar actually lost $2.87 billion in the BM Fraud.

Edited May 16, 2011 by MARTIN3030

[Goatan]

Ha so there scrounging money off of there customers to try and make it back. That makes a lot sense as to why they behave the way they do. The government need to slap santander down so hard that never get up again.

[Wriggler7]

Today, I had to phone FCE, RBoS, BoS, Barclaycard and Santander.

 

If I thought for one minute that the Santander 'associate' understood the language that I was speaking, I would have used some very fruity or maybe even salty language. Sadly, my Hindi is less good that his English, or perhaps I would have reminded him of how to speak to a pukka sahib.

 

He asked me my date of birth, and then asked me what month I was born in as a security question.

 

The other four were all 'correct' and helpful, all the usual complaints about 'press 1 for room service', but the Santander walla managed to get right under my skin, and failed to give any sensible response to my questions.

[Angry mum]

Young daughter, still at college, paid a cheque into her Santander bank account in November. No signs of it in her account until February 2011, after loads of calls from us, copies of the cheque which had gone through clearance at Santander, they finally agreed to pay it into her account. Two weeks later, the cheque also arrived in her bank account, so paid in twice, being honest she phoned them only to be told she needed to speak to a different dept. which she did, here we are 17th May 2011 and the money is still sat there, daughter paranoid of spending it in case they decide to take it back.

 

We have now changed to the Co-operative, so much better, no stress!

[noble2k11]

Wow, I remember being the Victim of Fraud on this bank when I was a lot younger.

[MARTIN3030]

Young daughter, still at college, paid a cheque into her Santander bank account in November. No signs of it in her account until February 2011, after loads of calls from us, copies of the cheque which had gone through clearance at Santander, they finally agreed to pay it into her account. Two weeks later, the cheque also arrived in her bank account, so paid in twice, being honest she phoned them only to be told she needed to speak to a different dept. which she did, here we are 17th May 2011 and the money is still sat there, daughter paranoid of spending it in case they decide to take it back.

 

We have now changed to the Co-operative, so much better, no stress!

 

Yes you did right.

There is case law which entitles them to title even if paid by mistake...although I can completely understand the temptation.