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    • Hi all, the company have just called me and offer me £500 to get myself a sat-nav...   So if admin team want to scratch this topic from the record, please feel free...   If not then thank you anyway 😃
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    • Well I don't really want to go to court but I will go all the way no point in giving up now!!!
    • Hey everyone, I am hoping I can get some guidance with a car I recently purchased.   I have been looking around for a newer car and thought I would check out those internet car seller folks.   I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June. First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.   So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me. I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.   The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.   So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.   So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.   So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'   So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.   I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.   I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.   I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.   Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?   Any advice please would be very much appreciate.   Thanks all.
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elcome for illegal repo in contravention of section 92 and unfair relationship ** WON **

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I don't usually post much but,


I was there.... and even 3 days later I'm still dazed and in awe of how "Wannabe" conducted herself.... she was simply amazing FACT:jaw:

Motor bikes are very dangerous... :bump2:


Think once, Think twice, Think Bike :welcome:

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Glad it's coming to a end time to relax and put your feet up, well done!xx

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Hi Wannabe,


Any updates on this yet?

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I'm certainly in need of something a little stronger than a cuppa at the mo! :-)


Luckily for us we live in modern times, the draft judgment will be sent out via email within 2 weeks and the hearing to formally hand down judgment is set for 27th July. So it's not all up in the air thankfully :-D


It looks like judgement will be formally handed down tomorrow. Understandably WBDFS can't tell us anything about the draft she has received by email.


All the best for tomorrow WBDFS.

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Thank you for your patience, I appreciate your understanding that there have been certain things I am unable to speak about publicly.

As it goes, there are still things I am unable to say but I will do what I can to try to explain what has happened.


There was a draft judgment but I am entirely unable to say anything about that at all, those there them are the rules I'm afraid :|

Judgment was due to be formally handed down today but it hasn't been. Instead I made an application for a stay of proceedings pending the decision of the Supreme Court in the Harrison case. My application was granted this morning and proceedings are now held until next year when the Supreme Court makes its findings on the Unfair Relationships provisions.


I know this is not what you all may have been expecting or hoping but please trust me on this one, it was the right thing to do.

Yes it would have been great to have seen an end to this drama but, in reality it was just not prudent to continue when the rules on Unfair Relationships are all up in the air with no real authority to bind them. There is a very recent Waksman judgment which explains it all very clearly, here's a LINK to it.


If I may be so bold to offer the benefit of my experience, I would recommend everybody to take the same action if they already have an ongoing case or are faced with one.


In my case the current situation is that there will be further directions given following the Supreme Court decision expected next year. As it stands we are in no different a position than we were before this remit, the original judgment is still set aside and there is no judgment yet on the remit. It all hinges now on what the Supreme Court decides amounts to an Unfair Relationship and whether the facts of my case fall within that ambit.


Sorry I can't give you all an ending to this yet....:-(

“First they ignore you, then they laugh at you, then they fight you, then you win.” - Ghandi

"You must have the resources to deal with the judicial intervention - the confidence not to be overawed, the resilience to respond, the tenacity to challenge, the tact to mollify, the authority to inform and persuade."


Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength.


<-- If I have helped in any way please click my star!! ;)

Oh and I am a lady!! :)


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I've just read the whole thread bit by bit over days. I see that I posted in this thread over a year ago!


Can I just say congratulations for sticking your ground. Too many times the average person is run roughshod over by companies, and I'm pleased to see you on what seems to be the winning straight. (Depending on Supreme Court judgements).


I'm not sure I could have kept up the fight like you did over years.

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