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Clarification for the FAQ


Merly
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Hi guys just a few things I'm thinking are "missing" from the FAQ step by step guide

 

1) Where to send the DPA request to, should this be sent to the local branch or head office for the best result

To stop the "where should I send it"

 

2) Recorded delivery, should everything including the DPA be sent recorded so you have a record of when they get it (and thus can start the clock as it were)

To ensure you have something to back up what you've sent

 

3) Timescale, something along the lines of

Day one send DPA request

Day two send refund request

Day 16 (14 days after) send claim

Blah blah blah

 

To stop the "shal I post it now" or "what should I do now" questions.

 

Just thoughts

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You have a point - although if people do want to ask those questions, they don't need to look far to see that the question has been asked plenty of times before.

 

The mods don't have time to update the FAQs every five minutes, and as cases progress, there is new information continually.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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