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DFS Leather care (protection)


Mummy+Model
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hello, i think i was miss sold leather care on my sofa 2 years ago, it cost me £160 for 5 years, and i was told it would be great for me as i have two small children and pets, and was told with this type of cover i would be covered for anything, usually i am quite sharp with this sort of thing but i was pregnant at the time and never brought leather before..

 

anyhow i took out the paperwork yesterday and found it looks like im not covered for much ill type below what it says:

 

Terms and Conditions of 5 year leather care - conditions of agreement

This agreement only applys to new real leather furniture purchased from DFS showrooms, for private and domestic purposes. If during the agreement period your leather upholstery absorbs stains that cannot be removed by our reccomended methods of cleaning, DFS will arrange for a profesional cleaner to service the affected area(s)

at no cost to you. NOTE: DFS shall only be required to service the affected area(s).

This agreement does not apply to:

1. Furniture used for commercial or rental purposes.

2. Stains resulting from dyes (including indelible ink and turmeric e.g curry), acids, caustic solutions, adhesives, paints or burns.

3. Leather which has been ripped or torn or has been subject to vandalism, abuse or alteration by the consumer or third party or causes beyond our controll such as fire, flood, wind or lightening.

4. Stains not reported within 5 days of occurance.

5. Stains occuring on cusion interiors, the garuntee covers the leather only.

6. Leather that has not been cleaned in accordance with the reccomended methods of cleaning.

7. This garuntee is only valid in the UK and channel islands.

This garuntee is in addition to your statutory rights

ok sorry for the huge message but gotta give all the info to get a correct answer :)

 

What am i actually covered for? am i covered for pet damage? or any child damage? what sort of spills AM i covered for, i feel i have been ripped off

:(

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