3 year warranty invalid

[Dave Shizzle]

Hi there,

I bought two laptops from Simply Acer on Jan 4th 2008. I paid 50pounds each for 3 year extended warranty.

 

Just last week the power supply packed up. I rang the Acer warranty number and they told me that I hadn't registered the warranties. To cut a long story short, within the paraphanalia that came with the laptops were sealed booklets that had numbers and passwords that have to be registered online. I did the process and rang them back. They then said that they could see that I had registered but didnt accept the warranty because I didn't do it within 1 year of purchase.

 

I didn't know the warranty had to be registered, the retailer didn't tell me this. Sure enough it does confirm this in the sealed booklet but I think it's a little unfair because untill last week I had no reason to open the warranty booklet.

 

If I've messed up I'll be gutted but I'll accept my error. But I was just wondering if I do have any rights. They are totally unforgiving at Acer, even though I've stated I don't want my warranty to begin when I registered, and its only the power supply: it's not like its the motherboard or something expensive. I tried to argue that if I'm not told specifically to open the seal, or there is not a message on the back telling me to open it, why sould I assume that it's something I have to do: I didn't do it with the warranties I got when I bought my TV from Currys or a laptop from Comet.

 

Can anyone advise?

 

Thanks

[Big_Bother!]

Hi I should quote them the Sale of Goods act. This gives you six years to sort out problems- Though many suppliers don't want you to know that!

Goods should be fit for purpose- etc.

Hope this helps.

PS You have this in Law rather than paying for any expensive useless so called warenties.

[danielr]

Whilst this isn't going to be helpful in getting Acer to actually do anything if they won't honour the warranty then ask for your money back that you paid for the extended warranty. -then go to maplin or PC world and get a new power supply.

 

I mean they can see when you bought the laptop, they can see when you bought the warranty. this seems like they are trying to get out of honouring the warranty.

[Conniff]

I agree with danieir. Why should you have to register, I don't register my car or house insurance. I would claim it back as missold and go to Maplins.

[dx100uk]

yep it matters not really extended or not

some will say that the psu is not covered under manu warranty anyhow.

 

dx

[upnorthal]

I don't think a resonable person would expect a modern laptop PSU to last only 2 years.

 

Would have thought you have a case under SOG, but then again - it might be less hastle to purchase a 'generic' PSU

[Dave Shizzle]

Thanks all, Simply Acer and Acer are useless. Dont buy their products. Thats my opinion and I'll back it up any way I can

Edited January 22, 2010 by Dave Shizzle