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I had some new Glasses made by D&A Opticians in Bishops Stortford. They cost £650 and i can neither see or read with them. They made a mistake with prescription and then forced an oversise lens into a frame which buckled . They say the frames are bespoke and therefore cannot be refunded. I am going to make a claim against them i can't afford to lose this money. Has anybody had similar problems with this company?

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Some posts here have been removed. Please do not contact members directly or ask them to contact you directly without prior authorisation from the Site Administrator.


The SOGA would apply in this case, as per the post by myrealname.


I have also moved this thread to a more appriopriate subforum.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.



Please do not seek, offer or produce advice on a consumer issue via private message; it is against

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