Clarity and received some else's details - son's home learning college 'debt'

[teed_off]

Hi All

 

not sure what to do about this one,

my son had reg with home learning college and found the course was not as he was sold it.

Cut a long story short he missed a month or two payments and agreed to add £10 on top of the original payment.

The debt was passed to Apex,

Apex said this payment were never received even though it he proved it by sending them bank statements etc.. they continued to hassle him.

he stopped paying them in August and heard nothing until Nov from Clarity.

I CCA'd them -

on sat we got docs through the post, but they are not my sons they were for someone who lives in the south of England - I have all his bank details even the security code on the back of his card.

What they sent for my son was a registration from and yellow piece of paper which was carbon copy of something and another paper which says he was accepting etc and that he understood the terms overleaf etc..... but no student number nothing so whatever he agreed to was not there.

What should we do now?

[the_shadow]

Hi All

 

not sure what to do about this one, my son had reg wth home learning college and found the course was not as he was sold it. Cut a long story short he missed a month or two payments and agreed to add £10 on top of the original payment. The debt was passed to Apex, anyway Apex said this payment were never received even though it he proved it by sending them bank statements etc.. they continued to hassle him. Anyway, he stopped paying them in August and heard nothing until Nov from Clarity. So I CCA'd them - on sat we got docs through the post, but they are not my sons they were for someone who lives in the south of England - I have all his bank details even the security code on the back of his card.

 

What they sent for my son was a registration from and yellow piece of paper which was carbon copy of something and anther paper which says he was accepting etc and that he understood the terms overleaf etc..... but no student number nothing so whatever he agreed to was not there.

 

What should we do now?

 

Blimey, this is the 2nd one I've responded to like this today

 

Personally I'd make a complaint to Clarity and advise them of their mistake and that you will be reporting them to the relevant body and also the person who's application they have sent you.

 

Send a letter explaining to the person who's application they have sent and advising them they should make a personal complaint to the ICO in regards this serious breach of the Data Protection Act.

 

Send a letter to the ICO reporting this breach of the Data Protection Act.

 

S.

[Bazooka Boo]

There were two other similar cases I read about on here yesterday also! What is going on with these clowns??

 

As advised, complaint to the ICO, Trading Standards via Consumer Direct and inform the person who's details you have so he can make a complaint aswell, this is getting beyond a joke!

 

And complain to your local MP also.

 

Complaints - Privacy & electronic communication - ICO

 

Consumer Direct

Edited January 4, 2010 by Bazooka Boo