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    • Hi group, this involves a (APP) fraud, i deal with a company in India, they sent me good in Feb 2019 no problem. The problem arose when in April I received an invoice , but with fake bank details. I believed i was communicating with the supplier. I queried the payment details with the supplier, these had changed from the original payment details they had sent in the past, I had paid them 4/5 times over a 6 year period. I  even sent over a copy of the international payment document filled out that i would be sending to check they were ok with how it was filled out, i was communicating with the con person who had intercepted the original payment details.   I then went to Yorkshire bank 18th April with an already filled out international payment document, obviously I was unaware that the beneficiary was a fake . Now i normally use my same branch but this time i used a different branch . Payment details were to a bank in Spain my good were from India first flag not spotted. The bank clerk checked over the document amending Swift code of the beneficiary of which i initialled. Payment was slow I even went into another branch about 26th April and payment had still not been sent ,this was strange, so I believe Yorkshire bank had a few doubts. On the 16th April i realised i had been conned, i immediately went to Yorkshire bank and made a statement of the con and gave all details. Since then i have noticed that i had written the wrong account number in my details one digit was incorrect, this major point I believe may of saved me, Yorkshire bank still sent the money over 13K. I have highlighted there mistake and was told we knew it was my bank details anyway. My question if my bank account details were incorrect surely the payment should not of gone and I should of been informed and asked to either change the digit and signature the change. Yorkshire bank after one day fraud investigation send me an e mail refusing to reimburse my monies, to be honest it looked like a template letter,I have now lodged a complaint to be told i am in a que system. I have today sent a GDPR request. I am aware of new laws being passed on payments by the steering group, Yorkshire bank on their web site quote the following: My next options today will to do a letter before court action 7 day. Comments please thank you
    • but have they got PP for their signs and ANPR poles now? worthy of a new check.   the fact that she has no proof of purchase is immaterial if it ever went to court they would have as you will demand.and they must..supply data/.a list of all car regs from anpr and all the data from the payment machine
    • I read through that today. It’s interesting, but can SWIM use the planning permission as a defence?   Also florence’s case is quite different. They have since put signage up relating to number plates as far as I am aware. Also she had her ticket as proof of payment. As I said before SWIM dose not as it was thrown away. 
    • Further, i contacted the Torbay Planning Department by telephone and email and they did an investigation for me going back to 1991 and they emailed me back staying there is NO APPLICATION OR GRANTED PERMISSION FOR ANYONE (Land owner or Leese) TO ERECT ANPR OR SIGNAGE FOR ENFORCEMENT OR FOR ANY REASON IN THE CROSSWAYS CAR PARK. So i really hope that helps someone else.     
    • Vehicle was hit today. Really annoying.   A supermarket van had illegally parked on double yellow lines to deliver its crate of food. The lines were on a main road to the corner of a small street.   My car came out of the small street very slowly - like 1-2mph.    The main road had a build up of traffic.  The large van had blocked any ability to see to the left and if any traffic was coming from the left.    So I just had to drive super slow.   As my car started to edge left into the main road a car came fast from the left (on the opposite side of the road - but it was over the centre line)  My car stopped to avoid the fast car - which was fine; nothing happened.  But all of a sudden my car and the van were "attached". I don't know how it really happened.   As I was turning I had had enough space to turn without hitting the van; yet suddenly the rear square-end (and sharp) bumper of the van was embedded in the passenger side of my car. No damage at all to the van.    But the van took a gouge out of the car - at the joint of the passenger door and rear side panel.   The only possible explanation is that the van started to reverse across the exit of the small road at the same time as I was exiting and the driver just didn't see my car.  This is the only way the two can have hit.  I have good spatial awareness and I would not have misjudged the space. No-one was hurt; the van is fine; my car needs to be mended.   So where does the guilt lie?     The van parked illegally on double yellow lines obstructing line of vision and vehicle safe exit from a road?  The van reversing without looking?    Or mine?    The driver immediately said I was to blame.   I took photos of the van reg and how it was parked. It was minor but I was stressed and a bit emotional as it is the first "accident" I have had...    I didn't take the driver's details nor did I give mine. The driver asked me to delete the photos.  I refused. Then I drove off.   Shall I get a quote for the repairs?    Is it worth contacting the insurance?    Will they apportion the blame?    I've never made a car insurance claim.    
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
caro

Bank Charges Campaign Continues

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A third enquiry into he banking industry has been shelved in a week by the City Watchdog.

 

The FCA launched a probe into the revelations banks, insurers and fund managers were 'bribing' financial advisors to sell their products.

 

Several banks received huge fines for mis-selling risky investments often to elderly and vulnerable people.

 

Yesterday the watchdog decided not to publish the results of it's investigation, leading to accusations of a 'cover up.'

 

Sounding sinister.

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The Competition and Markets Authority have said that banks should reduce overdraft charges but still not come down really hard on them.

 

http://www.bbc.co.uk/news/business-36309396

 

Which? are not impressed.

 

1 We don’t think banks always treat their customers fairly

 

2 You deserve better and banks should be publicly held to account for their customer service

 

3 We need your support to convince the regulators, government and banks to deliver better everyday banking

 

More here along with a new petition which already has nearly 50,000 signatures (including mine).

 

http://www.which.co.uk/campaigns/better-banks/?utm_campaign=banksthankyouforward&utm_medium=email&utm_source=whichcouk


 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thank you andy, although I have already linked directly to the BBC article in that thread in my previous post, as it is directly pertinent to this thread, keeps everything together, and gives context to the which? link. :)


 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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All these years on and still the problem of bank charges rumbles slowly on. Just goes to show the power that the banks have.

 

Fortunately Which? are still on the case but are still looking for support, so please take a look at their latest input and sign the petition using the link below.

 

https://conversation.which.co.uk/money/why-are-banks-still-failing-to-prioritise-their-customers/?utm_source=whichcouk&utm_medium=email&utm_campaign=banking211016


 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Good to see the FCA are looking at overdraft charges.

 

https://www.fca.org.uk/news/press-releases/fca-acts-improve-competition-current-account-market

 

Apologies if this is posted elsewhere but I've posted the link here for completeness.


 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Bank charges need to be heavily reduced!! People are being charged e.g £15 to pay for a transaction of i.e £2 if it takes them into overdraft or over their overdraft. Why??

 

Election coming up. Who's going to take Banks to task and tackle helping those who can least afford this scandal.

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Bank charges need to be heavily reduced!! People are being charged e.g £15 to pay for a transaction of i.e £2 if it takes them into overdraft or over their overdraft. Why??

 

Election coming up. Who's going to take Banks to task and tackle helping those who can least afford this scandal.

 

I've been charged three times with natwest by going over my overdraft twice One for £54 and to other charges of £6, £6 i've complained so many times i dont ever get refunded... im always stay within my overdraft.

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Lloyds are abolishing unauthorised overdraft charges http://www.bbc.co.uk/news/business-40555175

 

Not before time :)


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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So if they abolish now then they must have been unfair in the past..otherwise they would continue ?

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Looks like there's pressure on the banks to stop the high charges taken for exceeding your overdraft.

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In a speech in the city Mr Andrew Bailey CEO of the FCA said he plans to take action to rein in excessive fees, concerning unauthorised overdrafts. In March the competition head Mr Christopher Woolard said 'we can observe disproportionately high fees and charges. There appears to be no clear relationship between the amount borrowed by the consumers and the amount charged by the firm.' The publication of a report on the market is due in weeks.

 

The regulator also took aim at high-interest doorstep lending and the rent-to-own sector, where poor families are encouraged by firms such as Brighthouse to pay for items such as a fridge or tv where interest rates can be punishingly high. Customers end up paying far more than those with the cash to buy goods outright.

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