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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank Charges Campaign Continues


caro
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Good for you Termi ,, I remember that starting ... go for it ... I'll certainly sign it ... :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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My OH sent an email using the Which? template back in June.

 

Dear Jeremy Wright

I am writing to ask you to urge the government to take strong action against the banks over

unarranged overdraft charges. Banks make a huge amount of money from these charges so I do

not believe they will make changes that deliver real benefits to people like me unless the

government takes action and forces them to change their approach.

Like many of your constituents, I was very disappointed by the Supreme Court decision that

denied the OFT the right to assess banks’ terms and conditions on overdraft charges for fairness.

Some of the charges for unarranged overdrafts seem completely disproportionate and are difficult

to understand. You generally don’t even know when you’ve been charged until after it has

happened and it is hard to believe that these charges are cost-reflective to your bank. Getting hit

with a charge can often make your money problems worse.

The Coalition agreement clearly states that the Coalition “will introduce stronger consumer

protections, including measures to end unfair bank and financial transaction charges”. I

understand the government is currently considering the case for changing the law but it is obvious

the banks will campaign relentlessly against any tough changes and will try and secure support for

a voluntary approach. I am concerned this will just result in more years of no action and unfair

charges. I would therefore be grateful for any assistance you could offer in making sure the

consumer voice isn’t drowned out and ensuring the banks don’t, yet again, manage to wriggle their

way out of reforms.

I was very pleased to see the pledge in the Coalition agreement and hope you will help ensure

that the government stands by their promise. The banks have enjoyed a huge amount of taxpayer

support and I believe it is about time that they were made to charge consumers in a fair manner

Yours sincerely,

 

This is the response he got back this week.

 

Bank Charges response from Jeremy Wright MP -  10 August 2011.jpg

 

Thank you for contacting me about overdraft charges and I am sorry for the delay in responding. Although interest rates are at a record low, charges on unarranged overdrafts have not fallen proportionately.

The Government committed in the coalition agreement to introduce stronger consumer protections including measures to end unfair bank and financial transaction charges. This commitment is being taken forward as part of the joint Department for Business, Innovation and Skills and HM Treasury Consumer Credit and Personal Insolvency Review. Following a call for evidence, the Government is now considering the available evidence before publishing specific proposals.

More broadly, the Government is taking action to curb unsustainable lending. The Consumer Credit Act came into effect in February. The Act gives consumers up to 14 days to cancel many new loan agreement and the option to make partial early repayment on loans. Lenders are also required to give borrowers standardised, pre-contractual information to help them compare loans, ensure customers understand their loan, and check a borrower’s creditworthiness before agreeing a loan.

I can assure you that Ministers are actively considering the broader points you have raised about overdraft charges.

Thank you again for taking the time to contact me.

Yours sincerely,

Jeremy Wright MP

Edited by caro
Type in text of letter
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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Night Owl, I thought of something you might like to ask your MP about, although you might need to do a bit of homework on it first.

 

I was thinking about what the Supreme Court judges said about there may be scope for charges to be unlawful. Perhaps you could ask your MP if anyone is doing anything to look at what was said to further investigate if bank charges are indeed unlawful.

 

If a senior judge has said that they are, then surely it warrants further investigation.:wink:

 

Cheers for that Caro :D

 

PS can't read your O/H's reply above!! tried enlarging it but it's all blurred ....................or is it just the wine I'm on!!!!!

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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It'll be the wine NO. Try watering it down a bit! :razz:

 

On second thoughts I'll have another go with it.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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:lol: hic!

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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I've typed in the letter now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just found an e-petition to the Government that I think is rather good, although not got many signatures yet.

 

When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

 

http://epetitions.direct.gov.uk/petitions/6571

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Maybe time to shake their complacency a bit caro :roll: ... there is another petition I saw today managed to get 100,000 signatures .. and should now be investigated by parliament .. soo we need to aim high .. get everyone involved ..an ACB ! (all Caggers Bulletin ! LOL )

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Yes I saw that Johnny about the Hillsborough disaster. It's how to motivate people that's the problem.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi folks.

 

Today I have had a very productive meeting with my MP.

We discussed everything to do with Bank Charges and their lasting effects on vulnerable people, and the way to take this issue forward in Parliament.

 

Please go and see your MP's and tell them what you think of the Banks actions over Bank Charges and how they have affected you.

If you can't see them, E-mail them.

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Thanks ims. The petition needs to be publicised. I don't know if the person who started it is a cagger or not. Perhaps citizenb could promote it in the newsletter. That'd be a start and if we all put it a link in our sigs maybe others will pick it up.

 

Glad to hear the meeting went well NO. It's not long until the ICB recommendations will be considered by Parliament so I agree with you. MPs need to know the views of the people who elected them,

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks ims. The petition needs to be publicised. I don't know if the person who started it is a cagger or not. Perhaps citizenb could promote it in the newsletter. That'd be a start and if we all put it a link in our sigs maybe others will pick it up.

 

Glad to hear the meeting went well NO. It's not long until the ICB recommendations will be considered by Parliament so I agree with you. MPs need to know the views of the people who elected them,

 

Ok, 2 more added.. after they send the links..

 

 

will add to my signature.. and arrange for it to go in the newlsetter next week :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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My signature has been duly amended!

 

Did a little bird tell me that there was a birthday a couple of days ago caro? Hope you had a goodie.

 

ims

 

That little bird needs shooting! :p Thanks ims it was a goodie! Had a brilliant time!! :-D

Ok, 2 more added.. after they send the links..

 

 

will add to my signature.. and arrange for it to go in the newlsetter next week :)

 

Thanks CB. Little acorns and all that. :-)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Well, I'm not 100% certain, but maybe we should check every couple of days.

 

I remember signing another No. 10 Petition some time ago, but then you could see the signatures. Now in the FAQs it says you can't, so how is anyone supposed to check that their signature is actually on there?

 

Maybe the site team members who haven't already signed, and their families/friends could all sign on one day and then it would be possible to check if the number of signatures has risen to reflect this?

 

DD

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