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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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BLS Credit Security Ltd and me

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My story is this so far. In 2000 i got into substantial debt with my lloyds account, £19500. Since dec 2001 i have been paying BLS each month an agreed payment. In feb this year 2009 i was struggling financially so stopped paying. The payments were reinstated in October 2009. On 17th Dec 2009 Credit security ltd wrote to me asking me to contact me re LLoyds account. (the same account)

My query is what to do next. Bls are receiving payments, although i had not paid for 7 months, and they did not contact me about this.

I am presuming that they have passed this on to ceredit security ltd.

Do i contact credit security ltd and tell them that i am paying BLS or do i cca credit security Ltd ? I am happy to pay the money, just not sure who is handling the account now and dont want to be paying Bls if someone else owns the account now.

Any advice would be appreciated. Thanks

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is it for a credit card, because if its for a bank account do not believe that cca will apply. you could contact bls and ask them if the account has been sold on.

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This is for a current account and overdraft on an old lloyds account

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I am still not sure what to do about this account.

 

Credit security LTD are asking for £6000 (the outstanding amount on the agreement), but money is still being paid to BLS.

Do i write to Credit security with "i do not acknowledge any debt with you" and explain that another dca is managing this account?

 

Do i contact BLS and see if they have passed it on?

 

Any advice would be greatly appreciated. Thanks

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Credit security have contacted me again today second letter from them.

"Despite me disregarding all attempts by them to contact me, the are prepared to give me a 70% discount if i pay and settle the account before end of January"

If not then will have no other option but take me to court.

 

Time for cca letter?

Do i stop payments to BLS, who incidently would not give me any info over the phone when i tried to find out if the debt had been sold on.

Any help would be great. Thanks

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Credit security have contacted me again today second letter from them.

"Despite me disregarding all attempts by them to contact me, the are prepared to give me a 70% discount if i pay and settle the account before end of January"

If not then will have no other option but take me to court.

 

Time for cca letter?

Do i stop payments to BLS, who incidently would not give me any info over the phone when i tried to find out if the debt had been sold on.

Any help would be great. Thanks

i would cca the dca trying to collect ,and then sar bls the oc of the account.

please only contact any of these leaches in writing as they will tell you one thing then do the opposite.

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if i cca credit security and they cannot produce the cca, do they refer it back to bls, or does it go back to lloyds because the debt has been sold on?

CCa letter done to credit security, letter to BLS asking for confirmation that they sold the debt on. Meanwhile i will cease payments to BLS, and put the money aside forever who decides to lay official claim to it.

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CCa letter sent and received by credit security ltd on 20/01/2010.

12+2 days up. Can only wait and see what happens next.

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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i have got post office receipt and printed electronic proof of signature from royal mail. Just waiting to see what these guys do next.

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Update:

Yesterday i got a letter from Halifax thanking me for my statutory request? Never made one! Talked to their complaints department to find that it was credit security ltd aksing on my behalf!

Do halifax own lloyds tsb now? The lady said they have no records on me so were unable to provide info to cred sec ltd.

I have heard nothing from cred sec since my request in january.

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No Lloyds own Shallowfax, I believe?

 

Hmm, Not sure whether it would be best to let sleeping dogs lie or go for the crown jewels??

 

So CSL have been requesting info from Shallowfax on your behalf? Have you asked CSL to do so?

Unless they mean the CCA request you made, and they failed to supply.

 

Is there anything on your credit file? If there is any marker put on there by CSL or others for that matter relating to this then I would be telling them to remove it before I took them to court for damages..


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Fraud department at Halifax siad that CSL requested a copy of CCA on my behalf. Letter with my adresss and details but sent from CSL. I asked CSL for CCA in Jan, but no response from them.

Nothing on file. No defaults or anything. Should BLS defaulted before selling this on?

I just need to wait to see what CSL do.

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If you asked for the CCA in Jan, and they have not supplied it, then send them the @Failed' letter, putting the account in dispute.

 

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/571-failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Received a letter from CSL today on LLoyds headed paper.

Statement from 4/09-4/10

Loan provided : unavailable interest rate 0%

Terms of agreement :unavailable

Opening balance £6000 or therabouts

Closing Balance £6000 or therabouts minus one payment. ( I made 3)

 

Says statement does not conatian all information, and if i want it, to contact them again.

 

Next step.... failure to provide letter and account in dispute letter?

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If that's what they sent you in reply to your CCA request then yes, send the letter in the link above, clowns!


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Just a quick question? Do i still need to put i do not acknowledge any debt on this letter?

Thanks

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Don't need to but, it won't hurt.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Still nothing from Credit security, re account in dispute. Do i need to do anything else at this stage?

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No, wait for their next threatogramme.

 

Just been reading back through the thread, can you just confirm that this is for a current account and overdraft? And not a loan or credit card?


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Cannot remember. Think some of it was loan, some current account and some overdraft. Does it make a difference?

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Yes, the Loan and Overdraft will fall under the CCA, the current account however, I'm not entirely certain, someone else will be better placed to answer that.

I know that a lot of people will disagree that an overdraft falls under the CCA, and yes it does have certain exemption, but this might back me up :rolleyes:

Esp part 17-22

Coutts & Co v Sebestyen [2005] EWCA Civ 473 (28 April 2005)


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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When i say current account ,I had a current account that was overdrawn. Each time i became overdrawn my nice bank manager propped me up with a loan or increased my overdraft facility.

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