Help - Long Haul Flight Cancelled by Royal Brunaei

[just_jue]

Hi everyone,

 

We have had the flight from hell and need some advice.

 

In feb 09 we booked 4 flights with Royal Brunaei airlines to fly to Brisbane for a holiday.

When we arrived at Heathrow on the day of departure (17th December) the flight was cancelled due to technical faults and the plane was still in Dubai.

The staff were very unhelpfull all they did was ship us off to a hotel with a telephone number for their reservation line.

After finally getting through all the could offer us was a flight out on the 30th December which was no good as we have to fly back on the 30th due to work commitments.

All we could do is go back to the check in desk and see what they could do, they advised us to go around the other flight check in's to see if they had an spare seats (we needed 4 in total).

The best we could do is via Emeriates airline flying out 23rd from Gatwick so Brunaei transfered the ticket over to them.

We then had to make our own way home from Heathrow (which is 2 miles from Gatwick airport) at our own expense, which worked out nearly 100 pounds.

Later on in the evening Brunaei rang us to say they had chartered another flight with another airline if we could get to Heathrow the next day for a 3pm flight which we did. When we got to the airport and handed back the emeriates tickets we were booked onto a flight which was meant to be taking off at 3pm, this flight was delayed due to the bad weather and finally took of at 6.40pm.

When we finally landed at Brunaei airport we were informed that the connecting flight would be 14 hours later, they shipped us off to a hotel that night. The next morning we had to make our way to the airport as no Brunaei airport representative was there to help us or inform us what to do.

Luckily everything went well with the flight and we arived in Brisbane two days late.

We have been told that we can apply for compensation for all the hassle but I am unsure of the best way to do this.

 

Sorry for the long post

 

Thanks

JJ

[NailPost]

You need to ask Brunei for their proposals about compensation. If they refuse, or more than likely try and fob you off, tell them you plan to expose their shady dealings in the media.

[just_jue]

Hi, thanks for that, got back this morning with no problems.

I will sit down and write a strong letter claiming all my expenses and compensation.

Just to top it off the lift we had back from Heathrow this morning broke down 1/2 a mile from the airport and had to wait to be recovered!! Just about tops it off.

 

Happy new year to everyone on this excellent site

 

JJ

[just_jue]

Just had a letter saying we are entitled to the compensation we have just got to sign a disclaimer and they will release the cheque.

Some good news for a change