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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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What's your longest call?


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I may have posted this before (if so, it was a while back), but I'm interested to know how long you've got away with keeping a DCA on the phone with the sole purpose of antagonising them.

 

My personal best is 43 minutes 52 seconds (to Intrum). Being that they're not very good at answering questions - specifically 'Why can't you contact EBay? They're your clients!' - this is why the call lasted as long as it did.

 

And I had to make sure I called 2 minutes before they knocked off for the evening, just to annoy them all the more. Boot on the other foot, and all that.

 

Can anyone beat my record?

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I may have posted this before (if so, it was a while back), but I'm interested to know how long you've got away with keeping a DCA on the phone with the sole purpose of antagonising them.

 

My personal best is 43 minutes 52 seconds (to Intrum). Being that they're not very good at answering questions - specifically 'Why can't you contact EBay? They're your clients!' - this is why the call lasted as long as it did.

 

And I had to make sure I called 2 minutes before they knocked off for the evening, just to annoy them all the more. Boot on the other foot, and all that.

 

Can anyone beat my record?

 

Well I certainly can't. I never ring them and on the rare occasions when they get to ring me it usually last as long as it takes to tell them foxtrot oscar.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Pick phone up; drop phone down.

 

Ah, well you just beat me for the shortest call then.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Wasting phone monkeys' time is good; their supervisors will be listening in (& b0llocking them) if they exceed their 'wrap time', and it all contributes to them not meeting targets.

 

I have had the odd call lasting a few minutes. I really ripped into some woman from the Halifax one night and I actually felt quite sorry for her - I think she was new to the job. I demanded her full name and told her I was going to sue her personally for harassment. The funny thing was, I could hear her supervisor through her own headset. I can't remember exactly what I said but it was along the lines of "and you can tell that silly cow to shut up!".

 

I seem to have got my situation wrapped up so tightly now that I never get calls any more - they all have my dmclub number as a contact and all I ever get are messages.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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I do it to waste their time - it amuses me, and I'm contributing to society in so doing. Just to give them some of what they give to others, and boy, do they not like it!

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Good form from all, nice reading on a long cold night shift ;)

 

Question for Fred - what's a dmclub number? My phone provider kindly provided a free second line as a "longstanding customer" and this handles any calls I get at present (having had a nightmare of up to 20 calls a day across all my liabilities) but I am always on the lookout for a plan B (in case they get hold of my primary number again!).

 

I would go the truecall route but cannot afford it so if you another internet based solution and don't mind sharing would be interested.

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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Not quite in the same category but I had a call on my mobile (freshly-charged battery) which the caller forgot to hang up. Perhap their automated system had a glitch.

Anyway, my phone died with a flat battery about 4 hours later.

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

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I went through a phase ( I do that a lot) where I would answer the phone in the style of:

 

a pirate which lasted about 10 minutes or so, but one can only say ARRRRRR and the like for so long,

 

I think the longest one though was when I simply said "and" in reply to everything they said for about 15 minutes or so, it was very enjoyable listening to their voice changing pitch as they became more and more frustrated.

Hope this helps

 

 

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If you feel that have been helpful please feel free to tip the scales.

 

 

The large print giveth, but the small print taketh away. ~Tom Waits, Small Change

 

 

Please note: i am not a qualified lawyer, any advice is offered in good faith and is based on my own and others experiences and a penchant for research and a desire to help others to empower themselves

 

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It must have been the 1/2 hour call I had to Robinson Way when Hayley Felton said that she would get the CCA (which never existed in the first place) from Capital One and it would take a couple of weeks, that was back in the summer.

 

It was during that call I informed her that I got more sense from talking to my puppets than her! She was not amused!!!

 

Had a 'We are still awaiting info from our clients' back in September but not a dickey bird since.

 

Perhaps I will make a New Years resolution to continue chasing everyone as hard as they chased me... could be quite easily set up to be 'automated' as well....

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I may have posted this before (if so, it was a while back), but I'm interested to know how long you've got away with keeping a DCA on the phone with the sole purpose of antagonising them.

 

My personal best is 43 minutes 52 seconds (to Intrum). Being that they're not very good at answering questions - specifically 'Why can't you contact EBay? They're your clients!' - this is why the call lasted as long as it did.

 

And I had to make sure I called 2 minutes before they knocked off for the evening, just to annoy them all the more. Boot on the other foot, and all that.

 

Can anyone beat my record?

 

 

NO and why would I waste my time ringing pond life.

 

Writing letters annoys much much more than any 45 min call.

 

send them letters that ask specific points, proberbly takes them close to two hours to process, write a reply, check it and do the admin.

 

Much more productive.

 

PLUS WHAT IS THE GOLDEN RULE...................ALTOGETHER NOW...................NEVER RING A DCA...............NEVER............EVER

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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I'm not saying you should ring them, UTN - I don't believe I'm encouraging anyone else to do so, either. I'm merely recalling a past experience (this was a while ago).

 

I know what such companies are like, and there's no chance they can out-argue me, or tell me about the law, or persuade me to pay them, or that they hold any power over me whatsoever.

 

It certainly annoyed the guy concerned ('Douglas'). I knew I was getting to him in a big way - he went through shouting (and me shouting back in a sarcastic way, which only worked him up more), and at several points, he sounded close to tears.

 

Maybe because he'd realised he'd missed his bus, or something. He'd even accused me of making fun of his name (I hadn't, but I thought I'd feed into this as well).

 

No wonder IJ's headed down the toilet - their staff can't finish calls. Even when they're being baited.

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I think the longest call I have made was when I was trying to report Cabot. The OFT said speak to trading standards, trading standards said speak to the financial ombudsman and the FO said speak to the OFT.

 

I beleive the call was something like:

 

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRR

RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGG

GGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

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It must have been the 1/2 hour call I had to Robinson Way when Hayley Felton said that she would get the CCA (which never existed in the first place) from Capital One and it would take a couple of weeks, that was back in the summer.

 

It was during that call I informed her that I got more sense from talking to my puppets than her! She was not amused!!!

 

Had a 'We are still awaiting info from our clients' back in September but not a dickey bird since.

 

Perhaps I will make a New Years resolution to continue chasing everyone as hard as they chased me... could be quite easily set up to be 'automated' as well....

 

I really do think there needs to be some sort of time limit on this 6 months 1 year? With the SB issue and SAR requiring 40 days etc why not CCA's?

 

I think this is where the problem lays it gives an open ended time scale and just opens the issue to abuse. Like re-selling of debts etc.

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